RoodeLife Issue 001 | Page 6

Estate Managers ▶︎ Community News Country Estate Pebble Rock Golf and Bushveld Estate Riverside Country Estate Fanus Gouws Mirilene Swanepoel »» How long have you been the manager? Since October 2004. »» How did you come to be the manager? I had the joy of sharing the experience of building each resident’s house, except for the developer’s house, with all the blood, sweat and tears. Coming from an agricultural background, I was offered the position by the developer. I believe mainly because he knew my abilities, especially for human relations. The management of Pebble Rock requires a full-time employed manager as we are operating as a fully independent residential community. I passed the M100 international course for Professional Community Leaders during March 2014 with the support of my Board. My position could be seen as acting municipal manager with his office, administrative staff and workers delivering all the duties and services you would find in a normal town. We maintain every aspect of the estate like roads, street lights, reservoirs, water and sewer reticulation. We also act as water service provider, providing the upkeep of our own sewage works, perimeter fence, etc. I liaise closely with all our service providers (water, waste removal, etc.), and the security staff report to and liaise with me as well. We take pride in all communal property and services being kept in proper working order. One must continually stay on top of every activity in the estate, observe, listen, and be pro-active to ensure the continuous welfare of the residents. Though the manager cannot possibly do every job himself, he should stay well-informed of every action and procedure in the estate, regardless of the nature of such actions and procedures, and be available to his Board, colleagues and staff whenever needed. »» What is the biggest concern for you as the estate manager? We are experiencing times where the security and safety of residents has become the main concern for any management leader and that is why we are currently spending millions to upgrade the security. Furthermore, practising good corporate governance on behalf of the members is of the essence. The main area of concern and focus in my position is the collection of assessments (levies), strict financial control of the company assets, upkeep and application of a strict collection policy, and general maintenance of the estate. My main goals are to meet the needs of residents, preserve and enhance common property, to limit potential injury to residents and protect property values. Creating a special level of understanding and goodwill with all members is important and I thrive to be openminded and available to my members whenever needed for a quick word, help or assistance. »» What would you like the residents of your estate to know about you and what you do? I believe in being a people person (yes, we do quarrel) and that is how my members know me and I think most