Risk & Business Magazine Spectrum Insurance Magazine Summer 2018 | Page 8

D&O INSURANCE > • • Direct action—In a direct-action lawsuit, a shareholder or a group of shareholders brings a claim against management for damages in their interests as shareholders. In this instance, shareholders are the benefactors of any financial settlement. Derivative action — In derivative proceedings, shareholders — acting as the organization — sue the directors and officers. In this form of litigation, shareholders generally claim for damages caused to the organization, with the beneficiary of any settlement being the organization itself. CUSTOMERS While customers dictate an organization’s success, disputes with these individuals can bankrupt a company altogether. In fact, customer disputes can lead to lawsuits against an organization as well as their directors and officers. Commonly, lawsuits from customers relate to contractual disputes, debt collection, the costs or quality of products or services, the refusal to extend credit, and discrimination. PROTECTING DIRECTORS AND OFFICERS For an organization with many internal and external risks, protecting its directors and officers can feel like an uphill battle. While these risks are serious, companies can rest assured that they aren’t without recourse. There are a number of strategies organizations can implement today that will protect their leadership team well into the future. RISK MANAGEMENT When it comes to limiting an exposure, specific risk management strategies are critical. For directors and officers, the first line of defense from a claim is to have a deep understanding of their responsibilities. In general, all directors and officers should be aware of the following: • Their responsibility to the corporation • The role they fulfill on the board or in a management capacity • The expertise they are expected to bring to the position 8 With these responsibilities in mind, directors and officers must use sound judgment and act with care. This means they need to demonstrate tact and diligence when attending board meetings, reviewing board materials, and questioning matters put before the board. Doing so will greatly reduce the risks of litigation. Some carriers can provide general materials relating to risk management guidance upon request. Directors and officers are encouraged to consult their own legal counsel for specific advice as it pertains to corporate duties, responsibilities, and exposures. +