HUMAN RELATIONSHIPS
More than 50 % of men( 18 – 24) have never asked someone out in person.
JOHN R. DIJULIUS, CHIEF REVOLUTION OFFICER JOHN @ THEDIJULIUSGROUP. COM
Gen Z has“ telephobia” anxiety around phone calls.
incorporated into new employee training, and constantly revisited with your existing employees.
While these skills seem like basic expectations of individuals in the workforce, one study showed that nearly 60 % of leaders in the United States believe it’ s difficult to find candidates with soft skills. That is why it is the burden of companies and the training they provide to develop these constantly.
PEOPLE ARE STARVING FOR RELATIONSHIPS LIKE NEVER BEFORE
Technology has provided us with unprecedented advances, information, knowledge, instant access, and entertainment. For all the benefits it brings to businesses, it comes at a significant cost. The cost is weaker human relationships, which are vital to customer experiences, employee experiences, and personal happiness. As a society, we are now relationship disadvantaged. As convenient as these advances make our lives, they have also changed how we communicate, behave, and think, dramatically degrading our people skills. +
Have you ever thought how some organizations become the brands customers can’ t live without? Do you think it is possible to make price irrelevant? John will show you exactly how to do both. John is considered the authority on world-class customer experience and the best-selling author of six books on customer and employee experience. He is the president of The DiJulius Group, a consulting firm that works with companies like Starbucks, Alcon, Chick-fil-A, The Ritz-Carlton, Nestle, PwC, Lexus, Schneider Electric, and many more. John also hosts The Customer Service Revolution Podcast. John is not just telling others how to do it, he has built three successful businesses. In addition to The DiJulius Group, John is also the founder of John Robert’ s Spa, named one of the top 20 salons in America with multiple locations( and over 150 employees). His third business, Believe in Dreams, is a non profit that helps make dreams come true for deserving children. John will demonstrate how you can make customer service your single biggest competitive advantage, become the brand customers cannot live without.
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