Risk & Business Magazine Nesbit Agencies Summer 2022 | Page 5

LOCAL FEATURE an open and honest approach to advising each of their loyal clients on what repairs and services may best suit their needs .
Miller Motors has always featured local families and community names at the helm . The auto repair shop was first established by the Miller family in 1926 , later passed on to the Hogans , and finally transferred to the current owners , the Beltz ’ s . The company is currently being led by Andy , the shop ’ s owner since 2012 .
Andy took over at just 18 years old after running the shop with his father for several years . He has worked hard to preserve the business ’ s ethos of aboveand-beyond customer service as well as the strong personal connections fostered within the local community .
That they value customer satisfaction above all else is evident throughout the entire Miller Motors business model . From customers being greeted by real people when dialing into the shop to free written estimates for all tire and service work to providing a free shuttling service , Miller Motors is a business you can trust . These are all testament to the exceptional value the shop seeks to bring to its customers through its wide range of services . These include wheel alignment , brake repair , oil changes , suspension repair , engine maintenance and repair , and so much more .
Miller Motors consistently tries to deepen their roots in the community and surrounding areas by encouraging repeat business and developing long-standing customer relationships . By providing the right products and services at competitive prices , Miller Motors constantly renews the trust it holds with clients . Through an excellent customer experience , the company manages to confidently establish new business relationships .
In order to continually provide this service to the standard of excellence that is associated with the Miller Motors name , the auto repair shop has to ensure that those it does business with commercially also live up to this standard . This is why Miller Motors partnered with Nesbit Agencies : to ensure that the policy and coverage in place was effective in helping Miller Motors operate with the interest of their clients at heart .
From the very outset , we operated with openness , honesty , and respect for the Miller Motors experience and the value they deliver to their clients . From the friendliness and professionalism exhibited by our firm to an attitude of going above and beyond , Andy knew he had found an agency that would help take the shop to the next level and continue to elevate the Miller Motors name .
Nesbit provided clear and comprehensive insurance programs and was able to help Miller Motors effectively navigate the various options available and secure the best coverage possible . The world of insurance can be difficult and complicated to venture through . Without the help of an agency like Nesbit , many businesses find themselves operating under coverage that is either unclear or ineffective , failing to provide protection where it is needed most . This is what makes the service provided by Nesbit so essential for a repair shop like Miller Motors . We ensure a working confidence that repairs can be carried out with the necessary protection and enable the shop to work to the best of their ability without the fear that comes with unclear policies and protections .
In a world that is still very much trying to heal from the global pandemic , and with widespread disruptions in supply chains and manufacturing plants , the traditional standards of business have changed . There is an increased need for advisory and support services offered by firms such as ours . With so many consequences like the shift to digital resources and less in-person interaction having emerged in this post-COVID environment , traditional businesses like Miller Motors could find significant turbulence in their day-today activities . By alleviating the stress of needing to decipher various insurance policies and having to calculate the exact scenarios in which a policy will offer protection , businesses like Miller Motors can focus on what they do best and direct more of their effort towards generating value for their customer base .
Fostering a strong customer base is vital for any business that prides itself on being a household name associated with integrity and exceptional service . Without this type of support , a great deal of time and energy can be wasted on trying to make sense of things like insurance policies rather than effectively serving the needs of their customers . As a business that has built an exceptional level of trust and commitment to its customers for nearly 100 years , Miller Motors knows it ’ s smart to pursue outside counsel , and with the repair shop currently seeking to renew its relationship with Nesbit after a very productive introductory year , the value that an agency like Nesbit brings to the table couldn ’ t be clearer .
Business relationships require trust and mutual cooperation , which is exactly why Miller Motors has found such success in building their clientele and why the collaboration between the repair shop and Nesbit Agencies has proved to be so fruitful . Miller Motors is so grateful for its partnership with Nesbit and that they can focus on their future which is looking bright . +
VISIT ANDY & MILLER MOTORS AT WWW . TIRE-GUY . COM
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