Risk & Business Magazine Nesbit Agencies Fall 2019 | Page 12

HEAVEN & HELL BY: WAYNE NESBIT NESBIT AGENCIES BY: BRYAN STANLEY NESBIT AGENCIES Heaven & Hell: A Case Study In Client Care A t Nesbit, we have always taken pride in the dedication and care we put in with all of our clients. One of them, Hell’s Kitchen, a restaurant headquartered in Minneapolis, Minnesota, and Angel Food Bakery, a small neighborhood bakery run by the same owners, is a shining example of how we step in to help (sometimes even at the 11th hour). Originally, Hell’s Kitchen was a referral from one of my existing clients. I attempted to make contact a few times, finally getting through shortly before their renewal date with their existing policy. They were having significant issues with their existing Workers’ Compensation and Benefits policies. With only 10 days before the date to renew, Steve Strege and I stepped in to see what we could do for them, initially meeting with Cynthia, one of the owners, and Kris Ransom, HR manager at Hell’s Kitchen. They liked the approaches that we pitched, and the rest is history. That is to say, once we overcame a few challenges. I made a promise to get everything done 12 for Cynthia in under a week, and I was able to successfully follow through. As it turned out, the current and past Workers’ Comp policies Cynthia had at her bakery, Angel Food Bakery, were incorrectly classified as being for a commercial bakery. For me, this was a huge red flag. After all, a small bakery shouldn’t be rated the same (and paying the same premium rates) as a large factory baker like Country Hearth. Not only was I able to get her approved using the standard baker classification, but the Minnesota Workers’ Compensation Insurers Association agreed on the new classification, leaving them with a much lower rate. I also helped her go back in time three years on her audits and even further back to her original policy to get more money back. All in all, this resulted in over $14,000 back in their pockets. Additionally, we were able to add third party Employment Practices Liability Insurance (EPLI) to both Hell’s Kitchen and Angel Food. That extended their EPLI policies to include coverage for anyone who may file a lawsuit for things like discrimination or sexual harassment. I also extended their Hired/Non-Owned Automotive Liability to include delivery services, which helped them immensely. In all, Steve and I were not only able to get them more coverage, but we were also able to help them get better coverage at a lower cost. When all was said and done, they were able to save about 15 percent on top of the money they recovered due to incorrect classifications. Not only did this help their companies but it also helped us. Further, it helps to illustrate how paying attention to the small details and taking the time to get to know our clients is a win-win for everyone. For more information or to find out how we can help you, contact us at 651-659- 2312 or [email protected] or visit us online at nesbitagencies.com + Bryan Stanley is a University of Minnesota – Twin Cities Alumni. He has been with Nesbit Agencies since January of 2013, specializing in restaurants and bars, landlords, contractors, small businesses, and home and auto with extensive experience since 2008. In the office, Bryan enjoys helping people solve problems, and outside of the office he enjoys spending time outdoors, fishing, hunting, sports, live music, dancing, and being with his wife, two young boys and their beagle.