Risk & Business Magazine Moody Insurance Spring 2017 | Page 19

what he or she would do first and then adds to the employee’s suggestions. The manager’s real role, Emerald says, is to coach employees into finding their own solutions to problems and then support the employees in implementing them. When a manager encounters a truly entrenched Victim who is hard to counsel, the best approach is to acknowledge the difficulty the employee is facing and then ask how the employee chooses to solve this problem, given the employee’s current reality. “It’s a matter of redirecting the ones stuck in victimhood and showing them how to create something great,” he says. To instill a more positive mentality in team members, Emerald recommends leading by example, showing rather than merely telling people the path to a more fulfilling life. FIGURE 1 TED* THE EMPOWERMENT DYNAMIC Another useful tenet of TED * , according to Emerald, is the notion of baby steps as comically illustrated in the movie What About Bob? In which Bill Murray’s character learns to take baby steps toward growth as coached by his psychotherapist, played by Richard Dreyfuss. In actuality, small changes often are necessary in order to achieve a bigger long-term goal. Change does not happen overnight, which is why both individuals and companies invest endless time and energy to reach significant milestones. Once the TED * framework has permeated a corporate culture, it becomes much easier to indoctrinate new employees into how things are done at a particular company. If applicants are not good cultural fits for a company orga