Risk & Business Magazine Knight Archer Insurance Spring 2017 | Page 5

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WELCOME
feature
ABOUT TED * :
A TALE OF EMPOWERMENT
CONTENTS
Welcome to Knight Archer Insurance Risk & Business Magazine
for spring 2017. This is a time to celebrate our work over the past
year and look forward to the future.
In 2016, Knight Archer welcomed new locations in Regina,
Lumsden, Saskatoon, Humboldt, Muenster, Lake Lenore, and
Yorkton. It has been exciting to welcome new customers and staff
at these additional offices.
During 2016, Knight Archer received recognition in the following
ways:
• National Outstanding Customer Service Award from
Insurance Business magazine
• Technology Leadership Award from the Centre for Study of
Insurance Operations
• Outstanding Corporate Philanthropist from Association of
Fundraising Professionals
• Consumer Choice Award for the fifth consecutive year from
Home & Auto Insurance
5 LETTER FROM THE CEO
6 REGINA FOOD BANK
Four Seasons Urban Agriculture Project
9 PROSPECTS FOR PENNIES
Find Gold In Abandoned Advertising
10 CUSTOMER SERVICE VS. CUSTOMER EXPERIENCE
Knowing The Difference
12 UNMISTAKABLE HABITS OF IRRESISTIBLE PEOPLE
14 ONE DAY A WEEK
This Entrepreneur More Than Doubled His Revenue
20 COACHING:
It’s An Ongoing Process
And 2017 will be as busy as ever. We opened a new Regina
location in Harbour Landing at the end of January 2017. Another
Regina location is on the horizon for early 2018.
Our major initiative for 2017 is to continue to invest in an
Outstanding Client Experience. Our eBroker technology package
will allow our customers to access their policies, invoices, and
claims information—24/7. This industry-leading service will
allow Knight Archer to deliver on our motto: …m aking life easier.
26 THE INSURANCE PRICING CYCLE In addition to our continuing emphasis on Outstanding Client
Experience, we are also investing heavily in our staff at all
locations. We believe that creating new tools for the digital age
will be the key for our staff to deliver quality coverage and advice.
Our Best Broker Program delivers the training and technology
needed by our exceptional team.
28 HEALTHY EMPLOYEES
And How They Equal A Productive Workplace Come join us at Knight Archer. We are always looking to welcome
new customers and new staff!
30 INSURED LOSSES
Catastrophic Events Reached $4.9 Billion in 2016 Sincerely,
22 SEVEN SIGNS YOU ARE GOING TO BE SUCCESSFUL
24 TOPGRADING SNAPSHOT
How I Avoided A Costly Mis-Hire In One Minute
Doug Archer, Chief Executive Officer
KNIGHTARCHER.COM
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