Risk & Business Magazine Jones DesLauriers Insurance Spring 2017 | Page 7

WHAT A BROKER DOES
throughout the claims process. Broker
team members understand that stress
and confusion can easily become a
roadblock in the claims process. So
brokers advocate for their clients to
make certain claims are settled quickly
and favourably.
It’s important to understand that value-
added services are offered beyond the
insurance policy. These services are what
separates one broker from another and
should always be considered during the
process of purchasing insurance products.
An exceptional broker will always
endeavour to increase the tangibility of
an intangible insurance product and offer
more than the insurer’s promise to pay.
And when faced with a greater test,
it makes me proud to be part of an
organization that exceeds expectations
and delivers excellent service. In the
aftermath of the water damage that
threatened our client’s business, they
reinforced my belief in our purpose and
care when they shared the following
feedback:
The JDIMI team attended [the] site
within hours of being notified and
immediately provided guidance,
direction, and recommendations on
how best to deal with the disaster. Their
actions were driven and motivated
by their unfettered desire to serve my
best interests. They have consistently
advocated for this and have earned
my trust. Words cannot adequately
describe their dedication to ensuring
all stakeholders (namely, the adjuster
and insurer) within the process are
accountable to the best interest of the
client (me). Business hours do not exist in
disasters—the JDIMI team was available
and on call 24/7 as required.
I am also tremendously grateful for the
excellent policy designed by JDIMI. As a
result of this, my focus has been getting
the business up and running without
[the] added stress of an underinsured
[risk] or poorly written policy. +
Eric began his insurance career as an
underwriter at a large global insurance
company. With over 10+ years experience
in the insurance industry in commercial
underwriting and operational expertise,
he leads JDIMI’s client experience strategy
which includes Information Technology
and operational excellence. Eric ensures
we are innovative and differentiated in
the insurance marketplace.
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