Risk & Business Magazine Jones DesLauriers Insurance Spring 2017

THE IMPORTANCE OF USING AN INSURANCE BROKER. “The Right Insurance Broker” The pace of change driven by technology always amazes me. It is moving at an exponential pace and the need for all businesses to adapt is important. The insurance industry both on the insurance company side and on the insurance broker side of the business is no exception. The need to be more digital in every business segment is becoming more important. Jones DesLauriers continues to look at avenues where technology can improve our service proposition for our clients, better our pricing tools, and improve our speed of service in dealing with insurance companies. We are focused on moving the right components of our business into the digital age. 16 What technology or the digital age cannot change, is the EXPERT ADVICE clients continue to need from their insurance broker. Technology can play a role in the advice piece; however, it will not be able to replace the services of an Expert Advisor. The world continues to get riskier. The insurance industry faces more weather- related catastrophes, the complexity of cyber risks are growing every day as does the continued increase of normal business risks. Now is the time more than ever for businesses or individuals to ensure they have EXPERT ADVISORS guiding them through this period. feature ABOUT TED * : If you believe your insurance broker can be replaced by a digital alternative, I would suggest that you’re dealing with the wrong broker. At Jones DesLauriers, the expertise of our Expert Advisors cannot be replaced by technology or a digitized solution. The ability for your business or you as an individual to access our comprehensive expertise and lead value proposition could be an important component of managing your risk. A TALE OF EMPOWERMENT CONTENTS Our comprehensive expertise and lead value proposition capabilities include: 5 LETTER FROM THE OWNER 6 WHAT A BROKER DOES Value-Added Service 8 THE BENEFITS OF FORMING A CAPTIVE What You Need To Know • A full claims practice that includes 24 hours claims assistance in addition to claims advocacy, litigation management and the development of custom claims management solutions. • Risk control and mitigation services to minimize your total cost of risk • Access to all relative insurance markets to ensure best terms and price in the marketplace • Client support during acquisitions from both the insurance and strategy point of view. • 9 PROSPECTS FOR PENNIES Find Gold In Abandoned Advertising Catastrophe assessments to identify the clients’ particular exposure so that they can make risk management decisions that a lign with their business. • 10 CUSTOMER SERVICE VS. CUSTOMER EXPERIENCE Knowing The Difference Review of contracts and leases for insurance compliance and exposure mitigation, in addition to reviewing supplier contracts to ensure adequacy of insurance. • Superior insurance placement as we have access to all insurance companies licensed to do business in Canada and the US. • Lloyd’s in-house underwriting authority providing efficiency and access to world- class markets. • A dedicated expert advisor and customer service team that are committed to providing a high level of service regarding coverage, administration, policy and certificates of insurance for your account. 12 UNMISTAKABLE HABITS OF IRRESISTIBLE PEOPLE 14 ONE DAY A WEEK This Entrepreneur More Than Doubled His Revenue 20 COACHING: It’s An Ongoing Process 22 SEVEN SIGNS YOU ARE GOING TO BE SUCCESSFUL 24 TOPGRADING SNAPSHOT How I Avoided A Costly Mis-Hire In One Minute 26 A BRIDGE OVER TROUBLED WATERS These are some examples of how dealing with the “right broker” can help your insurance needs. I encourage you to challenge your current broker to provide you with the expert advice that you deserve. At Jones DesLauriers, we continue to work at building out our comprehensive expertise and lead value proposition capabilities to make us the right insurance broker to meet your personalized needs. Sincerely, 28 IS YOUR GROUP RETIREMENT PLAN SET UP FOR SUCCESS? Shawn DeSantis, President & Chief Executive Officer, Partner JDIMI.COM 5

Risk & Business Magazine Jones DesLauriers Insurance Spring 2017 | Page 5