Risk & Business Magazine JGS Insurance Winter 2019 - Page 30

HOW TO FIX ANYTHING HOW TO FIX ANYTHING : PART 3 Timing Is Everything I hope you have enjoyed the first two installments of How to Fix Anything, and by now, you should begin to notice that this simple, yet abstract, analysis of problem solving is constructed to help solve much bigger issues than a broken dishwasher, or a faulty widget machine. Whether your goal is to repair something physically or metaphorically, most of the steps required can be very similar. Each part of the process can be looked at as an individual component; one that can be cleaned, adjusted, modified, replaced, or even eliminated altogether. So far along our journey into fixing things, we have recognized a few critical steps; Step 1; we must identify with our target audience on an empathetic level, in order to realize what Their issues are, rather than Ours. Once we diagnose what They really want, we must then be able to take apart our process to a more specific set of actions, or parts of that process. We will call that Step 2. By disassembling our process, now we can examine the different parts and pieces, clean up each component, spread them all out on the workbench (or white board), and pinpoint what parts are broken. Maybe nothing is broken, but pieces were assembled in the wrong order the first time, and just need some rearranging. Or, maybe there are too many parts altogether, slowing things down. How do we determine what to fix and what to replace and what to throw away? Time to get our hands dirty. Step 3 is to organize our collection of parts and pieces. BUILD A BETTER MOUSETRAP We know our problem, we took apart the machine, we spread out all of the pieces, 30 we plugged them into a calendar, but we don't see anything broken. At least, not right away. Lets organize the parts and pieces in such a way that they can be moved around, adjusted, duplicated and/or eliminated. For our theoretical discussion, we have determined that our services are being delivered too close to deadlines for the comfort of our clientele. So lets arrange them in a linear fashion, on a timeline. A timeline is a graphic representation of events; what happens when, and how much time does that process occupy? When does the process begin? When can we expect completion? But the big question is; how do we make it better? Arranged on a timeline, we can clearly see gaps, overlaps, delays, and most importantly, opportunities. We can clearly visualize where we can improve our process. If it doesn't jump out right away, we can simply move a component forward or backward on the timeline, and predict its effect. We can shrink a part of the process, or draw it out longer. We can even omit a step in a process, and see what happens. same poorly designed part back into our machine, it will continue to break, right? We are customers too, and recent history has proved that forward thinking companies are the ones that thrive. From farming, to media, to auto industry, to banking and finance, and retail, everyone must adapt to our changing environment, or be left behind wondering why. Let's be on the pointy end. On the output side, we can create a timeline that will illustrate to our customers exactly what happens and when. We can examine the parameters necessary to be effective in our chosen industry and, (gasp), manage the expectations of our clientele! More on that in the next issue. + TALKING ABOUT A REVOLUTION? Maybe, the way our suppliers do business is adversely influencing our production timeline. It is quite possible that their inefficiencies are directly affecting our output. All industries must evolve. Sometimes change is hard, and companies resist. They may say things like, "that's not the way we do it," or "the industry doesn't work that way," or even, "that will cost too much to fix." Okay, let's find a supplier that is willing to follow us along our journey. If we just keep putting the BY: STEVE RODERICK JGS INSURANCE Steve Roderick has recently entered the Insurance Industry and brings with him a completely new perspective. With over 20 years in the Marine Industry, it was evident that Steve was destined to fix things, whether it be procedures, operations, or anything else that crosses his desk. He works closely alongside business owners and property managers to solve their issues through exceptional customer service.