Risk & Business Magazine Hardenbergh Magazine Fall 2019 | Page 14

VISION PLANNING
INTRODUCING NT24:
A UNIQUE SERVICE TO KEEP YOUR EMPLOYEES AND
BOTTOM LINE HEALTHY
BY: NICHOLAS GODELLAS, SELECTIVE AVP, MEDICAL MANAGEMENT AND COST CONTAINMENT
E
very business owner wants to
protect their biggest asset - their
employees. And despite safety
policies and procedures, accidents
do still happen. Employers are
looking for a solution to control workers’
compensation costs and return-to-work
initiatives after a work-related injury.
Selective has the answer in a unique
service for Commercial Lines customers.
Nurse Triage Service through Coventry
(NT24) is a dedicated team of registered
nurses, reached through a toll-free number,
24 hours a day, 365 days a year. Using
nationally recognized triage guidelines, a
nurse will consult with employees on non-
life-threatening injuries to advise if a visit
to the hospital, an urgent care, a call to 911
or self-care is the best route of care. Part of
what makes NT24 such a valuable resource
is that it is available at no additional cost to
our customers.
A simple call to NT24 also serves as
the First Notice of Loss, so a second
call to Selective to report the claim is
eliminated. This seamless reporting to
Selective reduces the lag time between
the incident and the report, for a faster,
more streamlined resolution. Additionally,
NT24 nurses have access to the PPO
network, so if treatment at a hospital or
clinic is recommended, they can find a
preferred provider for the injured employee.
Without a procedural response to injuries
in place, employees typically default to
visiting an emergency room, which can be
costly and often not medically necessary. A
recommendation by a medical professional
for the appropriate level of care will ensure
the earliest intervention possible for
return-to-work initiatives.
Clients who use a nurse triage service
like NT24 see significant results: in just
six months, one client saw reductions in
medical-only claims, a lower average cost
per claim and reductions in indemnity
claims. Nearly 50 percent of NT24
callers opted for self-care, which results
in fewer missed workdays and fewer
Workers’ Compensation claims. And 99
percent of employees who have used the
NT24 service report satisfaction with the
program.
Learn more about the unique benefits of
NT24 by talking to your independent
agent. +
SELECTIVE’S NURSE TRIAGE SERVICE (NT24) IS A
UNIQUE BENEFIT FOR YOU AND YOUR EMPLOYEES.
● Dedicated registered nurses, available 24/7/365 ● Reduces workers compensation claims plus costs
● Facilitates return-to-work initiatives ● Serves as First Notice of Loss
Learn more about NT24 by talking to your independent agent.
© 2019 Selective Ins. Group, Inc., Branchville, NJ. Products vary by jurisdiction, terms, and conditions and are provided by Selective Ins. Co. of America and its insurer affiliates. Details at selective.com/about/
affiliated-insurers.aspx. INST-19-044