Risk & Business Magazine Gillons Insurance Spring 2017 | Page 5

16 feature ABOUT TED * : A TALE OF EMPOWERMENT CONTENTS 5 LETTER FROM THE OWNER 7 THE VOICES OF GILLONS - OUR CLIENTS 9 PROSPECTS FOR PENNIES Find Gold In Abandoned Advertising 10 CUSTOMER SERVICE VS. CUSTOMER EXPERIENCE Knowing The Difference 12 UNMISTAKABLE HABITS OF IRRESISTIBLE PEOPLE 14 ONE DAY A WEEK This Entrepreneur More Than Doubled His Revenue 20 COACHING: It’s An Ongoing Process 22 SEVEN SIGNS YOU ARE GOING TO BE SUCCESSFUL 24 TOPGRADING SNAPSHOT How I Avoided A Costly Mis-Hire In One Minute 28 BUSINESS BUYER TIPS Ask The Experts 28 SMALL BUSINESS UNITS Ask The Experts 29 PERSONAL BUYER TIPS Ask The Experts WELCOME Welcome to the spring 2017 version of Gillons Insurance Risk & Business Magazine. With a new season upon us, it brings excitement to all from a weather perspective but also excitement for us because of the many great things happening at Gillons. Being one of the largest and certainly the most active insurance brokerages in Northern Ontario, we are constantly evolving to bring innovative products and services to our customers. Life is busy for you today and we recognise that. Our commitment to allowing customers to access Gillons when and how they want is driven by our continued innovation strategy. We believe our customers will be quite pleased with the tools they can currently use and the new ones they will soon be able to use to access our products and services. I also encourage you to reach out to our staff and ask about some of our cutting-edge products such as cyber insurance. Cyber crimes are everywhere and affecting many businesses. We can help you understand this exposure and make recommendations to ensure your company is properly covered. Another new coverage to consider is short-term rental coverage. If you choose to rent your home or cottage through an organization such as Airbnb, you have an exposure and we have products to protect you in those situations. In closing, we are committed to the ever-changing needs of the people of Northern Ontario and look forward to bringing our innovative tools to help make it easier for all of you in working with Gillons. Doing this truly confirms we are a “People-Inspired” insurance brokerage. Sincerely, 29 OUR DESIGNATED P ROGRAMS 30 COMMUNITY FEATURE We Live Where You Live Myron Romaniuk, President & CEO Gillons Insurance Brokers Ltd. GILLONS.CA 5