Risk & Business Magazine General Insurance Service - Page 21

“ STOP TRYING TO FIND GREAT EMPLOYEES , FOCUS ON BECOMING THE BUSINESS GREAT EMPLOYEES FIND .”
THE GREAT RESIGNATION
WHAT IS FUELING THE GREAT RESIGNATION ?
There are numerous reasons , most originating from the pandemic that started in early 2020 . According to a LinkedIn survey , 74 % of respondents said the time spent at home had caused them to rethink their current work situation . More than 50 % cited stress and burnout in their job as a reason for looking elsewhere . Others did not like how their employer treated them over the pandemic , from a lack of genuine concern to employees being forced to take concessions , while senior executives didn ’ t . The Work from Home ( WFH ) dilemma opened a pandora ’ s box for many employees and has become a contentious issue for many organizations . And finally , yes , the increase in unemployment benefits has caused a lack of urgency for many to return to the workforce .
A CRISIS IS A HORRIBLE THING TO WASTE
We saw a booming economy during the last decade , which always results in two things ; most businesses start losing focus on the customer and employee experience . Businesses need to stop thinking ping pong tables and Friday happy hours to create a strong company culture .
Businesses need to worry less about hiring to replace the employees they lost and focus on keeping their top talent by reinventing their internal culture . Yes , I said it , worry less about hiring just anyone with a pulse and work on keeping your top performers . First , businesses need to measure employee engagement regularly ( i . e ., quarterly ). One of the best out there is Gallup ’ s Q12 Employee Engagement Survey . These 12 questions cover the key areas that really impact employee morale and engagement .
The businesses with the highest engaged employees enjoy :
• 81 % less absenteeism
• 33 % less turnover
• 10 % increase in customer loyalty / engagement
• 23 % more profitability
“ STOP TRYING TO FIND GREAT EMPLOYEES , FOCUS ON BECOMING THE BUSINESS GREAT EMPLOYEES FIND .”
STOP POLICING AND START LEADING
Businesses need to stop treating their employees like children . Leadership needs to be about helping people reach their potential in performance not managing them from breaking policy or screwing up . High performers need innovation ; innovators need autonomy . Don ’ t let one poor employee ruin your organization ’ s freedom and flexibility . Employee freedom means they can take a lot of risks and fail . Risk-taking breeds innovation .
WOMEN LEAVING THE WORKFORCE AT AN ALARMING RATE
An article in Time magazine talks about a disturbing trend that occurred during the height of the pandemic : 885,000 women left the workforce , while only 216,000 men exited during that same period . In addition , one in four women is cutting back on hours or changing roles to ones that are less demanding . Fewer women in the workforce increase gender pay gaps and the lack of diversity in senior executive roles . This is a great opportunity for the women who have remained in the workforce . +
John DiJulius is redefining customer service in corporate America today . He didn ’ t read the books on customer service , he wrote them : Secret Service , Hidden Systems That Deliver Unforgettable Customer Service , What ’ s The Secret ? To Being a World Class Customer Service Organization , The Customer Service Revolution , The Best Customer Service Quotes Ever Said , and The Relationship Economy . One of the most captivating and charismatic speakers today , John ’ s keynotes and workshops are used by world-class service companies to provide unforgettable customer service every day . In his high-energy presentations , he uses powerful visuals as he discusses the 10 commandments of customer service and explains how to improve the service aptitude of employees at all levels .
TheDiJuliusGroup . com
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