Risk & Business Magazine General Insurance Service Spring 2021 - Page 12




Each of us has the ability to impact thousands of people ’ s lives through providing genuine care for others , whether it is called Customer service or human service . One of my favorite quotes is by author Marian Wright Edelman , who said , “ Service is the rent we pay for being . It is the very purpose of life , and not something you do in your spare time .” However , it is critical that each of us understands the purpose of why we were given this amazing gift of life and what we were put here for , what we are to accomplish in the short time we have . You can ’ t just deliver world-class service at work ; it has to be something that is in you , in all areas of your life . It is who you are ; it is the way you treat your family , neighbors , coworkers , Customers , and strangers . And remember , there are no strangers , just friends you haven ’ t met yet .

MY “ WHY ” More than 15 years ago , I created a personal purpose statement , a vision of what I want to accomplish in my lifetime , and which has served me greatly through good times and some very tough times . I have had this vision posted on my bathroom mirror , it is in my wallet , on the inside of my sun visor , and it ’ s on my desk . It reads ,



I don ’ t want to live an extraordinary life , so I have a bigger bank account , nicer car , house , and more toys . I know that if I live an extraordinary life , so many others will as a result . And if I do not find a way to live an extraordinary life , I will probably end up cheating thousands of people .
Undeveloped potential cheats those around us , those we touch , influence , and impact , as well as deprives ourselves of joy , satisfaction , and opportunities . Living our life to its fullest potential is not an opportunity ; it is our responsibility . It is an obligation to be the best version of ourselves we possibly can be , every day . Not just for us and how our