Risk & Business Magazine F.A. Peabody Insurance Spring 2017 | Page 27

perfect healthcare survey scores from
the Maine Department of Health and
Human Services and takes pride in its
high quality of care.
Assisted Living apartments became
available for rent on the same campus
as the nursing facilities in 1999. Rental
packages include one meal a day, two
hours of services per week, recreational
and social programs, and social service
consultation. This department provides
another dimension to the multi-faceted,
level-of-care approach to which the
company has always been dedicated.
The Madigan Estates website describes
this philosophy well:
“Levels of care enable us to provide for the
changing needs of residents. The care for
all residents is under the direct supervision
of their personal physicians, who see them
on a regular basis. Health care services are
organized and delivered through a plan
of care individually developed to meet the
needs of each resident. This comprehensive
plan combines the efforts of the attending
physician with nursing and other disciplines,
such as pharmacy, physical therapy, dietary
and social services. The participation and
involvement of families are welcome and
encouraged in the development of these
plans. Dedicated physicians and medical
specialists respond to problems and sudden
emergencies. Nurses closely monitor each
resident’s medical condition as well as
personal comfort.” both employees and residents because
it shows that the administration cares
about the everyday operations and allows
the owners to interact with people as
they would their own family. Brenda,
Jim, Debbie, and Kristy all have offices in
close proximity to each other, the health
care staff, and even the residents as they
go about their daily lives. The family dog,
Ranger, joins them every day and knows
when meals are served in each wing and
knows which residents like to share their
snacks. Jim’s teenage children, Dana and
Jamie, both work for the family business
during school vacations.
Madigan Health Services is one of the
largest employers in the Houlton area
with approximately 200 employees in
all the different departments. Brenda
Brown says that having the owners in
the building every day is a benefit to This family-owned health care company
truly puts family first — the owners’
family, the staff’s families, and the
families of the clients — to create one big
family for the betterment of the aging
population in the Houlton community. +
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