Risk & Business Magazine Conner Insurance Spring 2017 | Page 5

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ABOUT TED * :
A TALE OF EMPOWERMENT
CONTENTS
5 LETTER FROM THE CEO
6 CONNER INSURANCE HISTORY
8 CRAFTING A WELLNESS-ORIENTED CULTURE
9 PROSPECTS FOR PENNIES
Find Gold In Abandoned Advertising
10 CUSTOMER SERVICE VS. CUSTOMER EXPERIENCE
Knowing The Difference
12 UNMISTAKABLE HABITS OF IRRESISTIBLE PEOPLE
14 ONE DAY A WEEK
This Entrepreneur More Than Doubled His Revenue
20 COACHING:
It’s An Ongoing Process
22 SEVEN SIGNS YOU ARE GOING TO BE SUCCESSFUL
24 TOPGRADING SNAPSHOT
How I Avoided A Costly Mis-Hire In One Minute
25 ACCESSING THE RIGHT PERSONAL LINES EXPERIENCE
Finding The Right Coverage And Relationships With Your Broker
26 CUSTOMER-FIRST APPROACH
An Entrepreneurial Mindset
28 THE GUIDING PRINCIPLES OF HR:
Setting Companies Up For Success
30 BUSINESS & CULTURE
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