Risk & Business Magazine CMW Spring 2017 | Page 19

what he or she would do first and then
adds to the employee’s suggestions. The
manager’s real role, Emerald says, is to
coach employees into finding their own
solutions to problems and then support
the employees in implementing them.
When a manager encounters a truly
entrenched Victim who is hard to counsel,
the best approach is to acknowledge the
difficulty the employee is facing and th