Risk & Business Magazine Capri Insurance Fall 2015 | Page 7

Success Stories
Automobile Liability
Recently, a client in the automotive industry had a claim filed
against one of their drivers who was held fully responsible
for the loss. With further investigation, including accident
scene re-enactments and statements from witnesses, we
determined the client was not at fault and the liability decision
was reversed. As a result, their claims-free discount was not
affected.
Marine fire
A fire on a fuel jetty was certainly more complex than a typical
loss and the previous broker did not have the experience
and expertise with marine insurance to advocate on the
client’s behalf. A dispute arose between the client and the
independent adjuster regarding replacement values and by-law
costs. We were able to persuade the insurer to seek a second
opinion from a specialist marine adjuster and through our
advocacy, our new client’s loss was paid in full.

Commitment
Insurers are in the business of assessing risk, calculating
premiums and paying claims. With well-established
procedures and trained personnel, they take great satisfaction
in settling the vast majority of claims fairly and in a timely
manner. While we do not act as lawyers, our claims teams
understand wordings and their intent and we will bring in
experts when necessary in the best interests of our clients.

ROBIN DURRANT, CCIB
Robin started his insurance career in 1965 with Eagle Star Group
in Ipswich, England and transferred to Vancouver, BC in 1967.
He represented Eagle Star in Vancouver, Edmonton, Toronto,
and London, Ontario in marketing underwriting and loss
prevention. In 1974, he joined an American International Group
as an Industrial Property Underwriter, and in 1976 he moved to
Kelowna and joined Capri Insurance.
With Business diplomas in Macro Economics and Accounting,
Robin obtained the Canadian Certified Insurance Broker
Designation in 1984 and later became Co-Chairman of Capri
Insurance.

RISK & BUSINESS MAGAZINETM FALL 2015

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