Risk & Business Magazine Bowen Miclette & Britt Spring 2017 | Page 5

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ABOUT TED * :
A TALE OF EMPOWERMENT
CONTENTS
5 LETTER FROM THE COO
6 IS INSURANCE OBSOLETE?
How Exponential Technologies Are Changing The Nature Of Risk
8 CONSTRUCTION IS A RISKY INDUSTRY
9 PROSPECTS FOR PENNIES
Find Gold In Abandoned Advertising
10 CUSTOMER SERVICE VS. CUSTOMER EXPERIENCE
Knowing The Difference
12 UNMISTAKABLE HABITS OF IRRESISTIBLE PEOPLE
14 ONE DAY A WEEK
This Entrepreneur More Than Doubled His Revenue
20 COACHING:
It’s An Ongoing Process
22 SEVEN SIGNS YOU ARE GOING TO BE SUCCESSFUL
24 TOPGRADING SNAPSHOT
How I Avoided A Costly Mis-Hire In One Minute
25 SPECIAL CONSIDERATIONS FOR
HIGH-VALUE AND HISTORIC HOMES
26 ADVANCED PLANNING FOR HURRICANES
What You Need To Know
28 EMERGENCY HURRICANE PREPARATION
Checklist For Business Owners & Operators
WELCOME
TO THE RISK
MANAGER
Hello and welcome to the third edition of BMB’s The Risk Manager
Magazine. We are one-fourth of the way through the year already
and both the challenges and opportunities for the balance of the year
become clearer every day. That said, our goals and objectives remain
the same, and the focus at BMB is squarely on serving the insurance
and risk management needs of our clients for 2017 and beyond.
The core topics of the recent election, national security, the economy,
immigration, healthcare, and energy are inextricably tied to the
insurance and risk management world. To that end, even phrases such
as terrorism and cybersecurity have relevance well beyond what they
meant to the insurance industry even a year or two ago. As a result, it
is increasingly important that your broker play the role of professional
consultant in lieu of someone with a “bid” mentality, which provides
nothing more than rock-bottom pricing with little or no consideration
given to terms, conditions, or the breadth of coverage provided.
Soft market conditions are a virtual guarantee that insurance costs
will be favorable for the foreseeable future, but the flight to quality
will reappear as the market cycle shifts and clients demand more from
their insurance dollar. Regardless of market cycle or product need, we
remain fully committed to serving the insurance and risk management
needs of our ever-growing client base throughout the Gulf region and
across the country.
For more than thirty-five years, BMB has provided our clients a
commitment to excellence, innovation, and service. Our large-agency
capabilities allow us to leverage talent and technology, enabling
us to deliver world-class products and services to our clients while
maintaining small-agency values. The clients we serve span a broad
range of industries including construction, energy, manufac turing,
transportation, real estate, professional services, and marine. We
provide custom insurance products to help our clients navigate the
increasingly complex world of insurance and risk management.
Through this publication, we want to help keep our readers updated
on the latest market changes, trends, and products. By staying on the
forefront, we are able to change and drive the industry to meet the
needs of our clients rather than react to issues after they’ve already
emerged.
In this issue, we focus on group captives, workers’ compensation,
motor carrier regulations, wellness programs, human resources, and
philanthropy. We hope you find the content helpful and look forward
to your continued feedback and support.
Thank you,
29 EMPLOYERS DEMAND NEW STRATEGIES
TO CUT BENEFIT COSTS
30 NEW OSHA REPORTING REQUIREMENTS
31 MARINE INSURANCE:
A Primer
Paul M. Cerone, COO
Bowen, Miclette & Britt Insurance Agency
BMBINC.COM
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