Risk & Business Magazine Benson Kearley IFG Spring / Summer 2017 | Page 5

16 feature WELCOME ABOUT TED * : A TALE OF EMPOWERMENT CONTENTS 5 LETTER FROM THE PRESIDENT 6 COMMUNITY FEATURE Passionate About Giving Back 7 “BE GREAT” SEMINAR Authentic Leadership 9 PROSPECTS FOR PENNIES Find Gold In Abandoned Advertising 10 CUSTOMER SERVICE VS. CUSTOMER EXPERIENCE Knowing The Difference 12 UNMISTAKABLE HABITS OF IRRESISTIBLE PEOPLE 14 ONE DAY A WEEK This Entrepreneur More Than Doubled His Revenue 20 COACHING: It’s An Ongoing Process Welcome to the latest edition of Benson Kearley IFG’s Risk & Business Magazine; it is hard to believe we have reached the 8th issue of our publication! This edition dives into ways we can become more efficient in our daily work lives. Whether it involves changing how we structure our work week, or how sales leaders can more effectively coach their sales teams. We also look at how advancing technology may leave companies open to security breaches. We remain committed to risk education and providing our clients with value beyond insurance solutions. One of the ways we do this is through our “Be Great” Seminar Series. This year we are excited to announce Warren Rustand as our guest speaker, one of the foremost authorities on leadership. I invite you to join us June 15th as he speaks on Authentic Leadership. Please see formal invitation on Page 7. Enjoy the magazine, and as always I welcome your feedback at skearley@bkifg.com. Sincerely, 22 SEVEN SIGNS YOU ARE GOING TO BE SUCCESSFUL 24 TOPGRADING SNAPSHOT How I Avoided A Costly Mis-Hire In One Minute 26 SPORTS PROTECT Powered By Benson Kearley IFG 28 BEVERAGE PROTECT The Brewing Industry Is On The Government Regulator Radar Steve Kearley, President skearley@bkifg.com WWW.BKIFG.COM 30 EMERGING RISKS IN CANADIAN PRIVACY: What You Should Know And What You Should Do 5