Annual General Meeting
10th October 2013
We are delighted to
announce......
RECEIVING PENSION
PAYMENTS ON
BEHALF OF A MEMBER
WHO IS INCAPABLE
OF MANAGING THEIR
2013
I hope that those of you who attended the Annual
General Meeting last year found the event informative.
If you have any ideas for future speakers or
organisations that you would like us to invite to this
meeting please let us know.
Last year’s AGM for scheme members was held at The
Source in Sheffield on the evening of 10th October.
Service Element
There were 56 members present. Presentations
were given by Gary Chapman, Head of Pensions
Administration who gave an interesting Administration
Review and John Hattersley, Fund Manager updated
the audience with the Investment Report.
The table below shows the results of a survey held to
find out what our members thought of the meeting.
Excellent
Good
Satisfactory
Poor
Start time
55.3%
31.5%
13.2%
0.0%
Venue
61.5% 35.9% 2.6% 0.0%
Travel arrangements
27.3%
Directions
68.6% 25.7% 5.7% 0.0%
Helpfulness of SYPA staff
82.9%
12.2%
4.9%
0.0%
Navigation around venue
65.9%
19.5%
12.2%
2.4%
Hand-out/booklet
39.0% 51.2% 9.8% 0.0%
Speakers and Presentations
36.8%
54.5%
47.2%
9.1%
16.0%
9.1%
0.0%
The meeting
this year will
be held in
Rotherham.
The date and
venue will
be published
in the next
edition of this
newsletter.
If you were unable to attend the AGM the event was filmed, so you can now view the
whole meeting via YouTube at the following link www.youtube.com/sypensions
2013
AIREDALE COMPUTER RECYCLING
In the last 12 months we have upgraded our computer equipment and as a
result donated our old equipment to a company called Airedale Computers.
This company forms part of a charity that uses redundant computers to
retrain the long term unemployed, helping them to return to the job
market, and also provides work experience for local schools.
Where possible the equipment we donated will be refurbished to
Windows 7 standards and some will be donated to local good
causes such as Scouts’ and Sea and Air Cadets. Others will
be sold at discounted prices through their 3 retail shops to the
general public to allow the community to access technology they
would otherwise not be able to afford.
OWN AFFAIRS.
..... that we have again received the Government’s
much sought after Customer Service Excellence
standard (CSE) in recognition of our continued work
in providing exceptional customer service.
All of our services were reviewed by an independent
assessor acting for the Government’s Cabinet
Office. The CSE assessment focused on
customer insight, delivery, timeliness, information,
professionalism and staff attitude which took place
over one day.
As part of the award the assessor concluded that
we be granted one area of ‘Compliant Plus’ with
Compliant Plus only awarded for going above and
beyond the standard’s requirements, showing
uniqueness in service and in demonstrating that
customer satisfaction is at the forefront of the
service being provided.
The strict review process included submitting
evidence to demonstrate customer service
excellence, and involved the CSE assessor
spending time directly observing service delivery,
and talking to customers, staff and employers.
Some members for a variety of reasons, reach a
point where they can no longer manage their affairs,
making life difficult for families and/or carers who
need to continue looking after them and providing
for their needs.
If this happens, then a third party can apply to us
for payment of a member’s pension to be paid to
them instead.
The aim of this process is to make life easier for all
concerned BUT there have to be safeguards within the
procedure to ensure that our members’ interests are
protected and that all such applications are genuine.
It is important to note that any application will have
to be supported by an independent witness to the
application and by medical evide