FORUM WORKSHOP
Forum Workshop
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HAVE THE SUPPORT
OF YOUR STAFF
Consider the support of your staff before you
want to grow. If you operate more than one
store, you will have to be in different places during the day. You will have to be able to count on
your best people to manage for you, as you
would. Asking them to do more on the same
pay because all your capital will be used for expansion is not reasonable. You probably paid
them less than they were worth when you
started your business; they accepted that because they expected to earn a great deal more
as the business earned more. You are going to
make those people mad at you if you use profits
to expand before you increase their salaries.
Of course, if your employees have no skills and
require none, this is not an issue. But even minimum wage, low skill employees can offer your
business ingredients for success that may
make their happiness a bigger priority than expansion. For instance, if your clerk always
smiles and remembers regular customers by
name, always takes the correct payment and
gives the right change, youʼd be foolish to think
that employee is easily replaceable.
continued..
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