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The legal documents and statutes that enable a community to operate
Roles and responsibilities of managers, owners, committees and the board
Management ethics for professional community association managers
Steps for developing and enforcing community association rules
Manager’s role in organising, assisting, and conducting board meetings
Manager’s role in preparing the budget and funding reserves
Effective levy collections policies and procedures
Remedies available for collecting delinquent payments from owners
Overview of financial statements, reporting methods and operations
Characteristics of an effective risk management and insurance program
Methods for implementing and evaluating a maintenance program
Criteria for deciding whether to use association staff or outsourced
management
How to prepare a bid request or RFP and key contract provisions
Recruiting, screening, selecting and managing personnel
Basic conditions of employment addressed by national and local law