•Certified Manager of Community Associations
•Attend 1 0f the training programmes and exam
(CMCA)
5 hours
• Attend 3 day training programme (M100)
•Sign code of conduct
•Go through assessment for the qualification
•Obtain leader sign off
•Apply for CMCA designation
•Gain 2 years experience
•Facilities management:
inspect physical assets, evaluate existing
maintenance programs and management
controls. Analyze a maintenance contract for
weaknesses, oversee maintenance of common
areas using checklists and reports. Make
maintenance requests and recommendations
to the board, identify the basic elements for a
disaster plan. Prepare a request for proposal
including bid specifications, review bid
proposals, monitor fulfilment of a contract.
Interpret and invoke contract warranties as
necessary.
•Risk management: research and assess
your association’s exposure to loss, conduct
an inventory of your association’s current risk
management situation.
•Identify your association’s possible loss
exposures, recognize and respond to loss
exposures that require immediate attention,
review alternative risk management techniques
•Help your board select the right risk
management techniques for your community,
develop an insurance request for proposal,
manage the insurance claims process,
monitor and improve your association’s risk
management program.
•Communications: implement proven strategies
in your own associations. Teach your staff the
basics of good customer service, identify your
owners’ needs and respond effectively and
quickly, respond to complaints and handle
angry owners. Manage public relations crises,
prepare effective annual meeting notices,
management reports and rule violation letters,
write a readable, informative newsletter.
•Governance:
when to use an attorney,
what the governing documents require,
when a document amendment may be
necessary, statutes and case law that affect
community management. How to distinguish
the corporate roles of community association
boards, committees, and managers. How the
•Go through assessment for the designation
•The legal documents and statutes that enable
a community to operate
•Roles and responsibilities of managers,
owners, committees, and the board
•Management
ethics
for
professional
community association managers
•Steps for developing and enforcing community
association rules
•Manager’s role in organizing, assisting, and
conducting board meetings
•Manager’s role in preparing the budget and
funding reserves
•Effective
levy
collections
policies
and
procedures
•Remedies available for collecting delinquent
payments from owners
•Overview of financial statements, reporting
methods, and operations
•Characteristics of an effective risk management
and insurance program
•Methods for implementing and evaluating a
maintenance program
•Criteria for deciding whether to use association
sta