Residential Estate Industry Journal REIJ 6 ARC Journal 2019 | Page 67

security systems through dedicated off-site monitoring services. The advantages are clear – this combines the immediacy and comfort of dedicated security personnel on site with the security of off-site surveillance operators who expertly evaluate all risks by carefully observing and interpreting any activity or data, and accurately predicting and anticipating any potential negative incidents. You can choose the level of off-site monitoring you need. Most clients opt for event-triggered monitoring or proactive remote ‘patrolling’. The former system will initiate monitoring if an alarm is triggered, either automatically by some form of sensor, or by a panic button, while the latter consists of regular remote ‘patrols’ in which surveillance professionals will working – be it mining, marine or residential increased efficiency and improved customer regularly check the camera feeds. For clients estates. And the training does not end with service. requiring a very high level of security, Servest the ‘hard’ skills; each staff member is also an sustainability and growth of our organisation, also offers continuous remote surveillance, ambassador for Servest and for your estate, so it is important for us, rather than to offer which means that someone will be keeping an so you can be confident that residents and you a mere service, to strategically partner eye on your property 24/7. visitors alike will be greeted with a smile, and with you and present integrated solutions that security officers spend most of their that optimise and support your own business new working day giving directions to visitors, and strategy, technologies as they come on board, and – if generally being helpful. It’s a bit like flight bottom line. This is how we can add value to they are clearly an improvement – promptly attendants, who spend most of their time your business, and we set ourselves apart implements them. pouring coffee and serving meals, but who from our competitors. Servest continually evaluates PERFECT PROCESSES While surveillance is all very well, it’s not Our customers thereby are increasing vital to your the triple are actually there to save your life in an emergency. We deliver multiple solutions that enable functionality, create comfort, ensure safety, much use if it’s not backed up by effective ULTIMATE EFFICIENCY responses, which is why Servest personnel At Servest our goal is to optimise our structure are well trained in the processes they need to and processes to ensure and enhance efficiency. Basically, we make reduced your world a better, safer, place to live. cost, follow should the system register a security breach. Depending on the situation, this may include sending back-up security personnel to support on-site staff. THE HUMAN ELEMENT While technology is absolutely essential in modern security systems, it cannot take the place of well-trained dedicated people, which is why Servest invests so much time and energy in training their security personnel. Servest security personnel are specifically trained in the sector in which they will be Following a landmark Black Economic Empowerment deal with our investment holding company Kagiso Tiso Holdings, Servest is the first majority black-owned facilities management company on the African continent with a significant multicurrency presence in Africa. 67 INDUSTRY JOURNAL . . . servest.co.za