Long-range Planning Process
Best Practices
Benchmarking
Baseline SWOT
Where are we now?
Mission
Statement
Vision 5 to 10 years
Where do we want to be?
Recycle Details of Vision
Ongoing
Performance
Measures Gaps
Difference between
where we are and
where we want to be
Goals and
Objectives
Strategic Plan
How are we going to get there?
Strategic planning in practice
Multi-Year Budget
• • Develop mission and vision statements.
• • Determine operating values, or guiding principles, that state
Strategic
planning’s
three
main
components
are
plan
development, plan implementation, and plan monitoring and
evaluation.
the association’s intentions and expectations.
• • Perform a needs assessment. Determine the needs of the
association by analysing the present state of the community,
addressing any critical issues.
Plan development
• • Do a SWOT analysis, identifying the association’s strengths,
weaknesses, opportunities and threats.
• • Determine key performance indicators (KPI) – five to 10
Plan development consists of the following steps:
• • Assess the association’s history, significant accomplishments
areas in which the association must be successful in order to
accomplish its mission.
and areas that were weaknesses. List important milestones, • • Determine customer expectations, and align them to KPIs.
and include items where impact occurred in the association’s • • Determine critical issues that must be addressed for the
operations, e.g. hiring additional staff, raising levies, building association to achieve its mission and vision, based on the
additional facilities, changing some of the rules, etc.
SWOT analysis.
• • Assess the association’s current status, e.g. financial • • Define the roles of key players who will be responsible for
statements, state of the infrastructure, demographics, each aspect of the strategic plan. Answer questions such as:
perception of the exter nal environment, property market, » » What level of control will the board have?
number of complaints and security breaches, traffic load, etc.
• • Evaluate the association’s current governance structure.
• • Examine policies, procedures and desk guides available to
determine the chain of command within the association’s
» » Is the manager going to be a proactive leader or an
administrator?
» » Are the home owners going to be active as committee
members or are they going to be less involved?
staff, within the board, and for oversight and communications • • Communicate the plan to all stakeholders. Make sure
between the staff or management company and the board that every player has the necessary documents and basic
of directors. knowledge to perform effectively. Also, if the strategic plan
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