INDUSTRY JOURNAL Vol . 8
Election procedures conform to the governing documents and applicable law , with information regarding the process available to all owners .
A system is in place to respond to owners ’ requests for associationrelated matters .
A system is in place for property inspections and monitoring to ensure proper maintenance and appearance , both current and preventive .
The board periodically communicates with the owners to provide information concerning the association and to get feedback from the owners on estate matters .
There exists a mechanism and procedure for assuring residents ’ obligations to adhere to the governing documents , and a confidential and safe forum for the resolution of disputes .
Management holds appropriate credentials evidencing its competence to manage the community .
Appropriate insurance – such as commercial general liability , property damage , directors ’ and officers ’ liability , workers ’ compensation and fidelity insurance – is maintained by the association as required by the governing documents and applicable law .
A system is in place to administer property damage and personal injury claims .
The board budgets for ongoing education of members of the board , particularly for newly elected or appointed members .
Develop a Policy Governance Model . A Policy Governance Model will define the role of the board as this : the board , on behalf of the owners , must see to it that the organisation achieves the desirable while avoiding the unacceptable . A model of governance allows boards to feel comfortable about delegating the day-to-day operations to staff so that they can focus on the bigger picture – the longer-term needs of the organisation .
A book of governance establishes the board as a legislative body ( the policy maker ) and the manager as the executive . The function of the board of directors is to set policy . The function of the manager is to carry it out , thereby creating a more efficient community association . The book of governance could contain the following : a vision statement , the association ’ s mission , and all policies . The vision statement should capture the meaning , direction , and values of the community association . An example of a vision of a community is : ‘ To protect , maintain and enhance the value of the property ’. The mission and vision are further defined by the association ’ s policies , which make up the bulk of the book of governance . Many communities divide their policies into the following categories : general board policies , procedures , and board and management relationships .
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