Success, Satisfaction and Scrutiny:
the Resident Engagement Toolkit
Desiging the offer
Ask residents how they wish
to be involved
Provide a range of opportunities
Once you’ve established why, where
and how your residents wish to be
involved, the next stage is to design
an ‘offer’ reflecting these factors.
It’s important you design your offer around
your residents. You need to find out:
zz W
hy they want to get involved. Are they
motivated by ‘push’ (e.g. a negative
experience of service delivery) or ‘pull’
(e.g. the chance to join others in making a
difference) factors?
zz What aspects of the business they want to
get involved in. Are repairs and maintenance
the overriding priorities? What about financial
and digital inclusion? Do residents’ priorities
match your own?
zz How they wish to be involved. Is it through
formal meetings or from the comfort of their
own home?
This approach will help ensure the broadest
possible selection of views is being heard,
which in turn increases the likelihood they
are representative of the broader resident
population. Click on t H[