1.2 Market Analysis by Type 1.2.1 Social Monitoring and Social Listening 1.2.2 Social Mapping 1.2.3 Social Middleware 1.2.4 Social Management 1.2.5 Social Measurement 1.3 Market Analysis by Applications 1.3.1 Customer Service and Support 1.3.2 Marketing 1.3.3 Sales 1.3.4 Others 1.4 Market Analysis by States 1.4.1 California Status and Prospect ( 2012-2022 ) 1.4.2 Texas Status and Prospect ( 2012-2022 ) 1.4.3 New York Status and Prospect ( 2012-2022 ) 1.4.4 Florida Status and Prospect ( 2012-2022 ) 1.4.5 Illinois Status and Prospect ( 2012-2022 ) 1.5 Market Dynamics 1.5.1 Market Opportunities 1.5.2 Market Risk 1.5.3 Market Driving Force 2 Manufacturers Profiles 2.1 IBM 2.1.1 Profile 2.1.2 Social Customer Relationship Management ( CRM ) Software Type and Applications 2.1.2.1 Type 1 2.1.2.2 Type 2 2.1.3 IBM Social Customer Relationship Management ( CRM ) Software Sales , Price , Revenue , Gross Margin and Market Share ( 2016-2017 ) 2.1.4 Business Overview 2.1.5 IBM News 2.2 Jive Software 2.2.1 Profile 2.2.2 Social Customer Relationship Management ( CRM ) Software Type and Applications 2.2.2.1 Type 1 2.2.2.2 Type 2 2.2.3 Jive Software Social Customer Relationship Management ( CRM ) Software Sales , Price , Revenue , Gross Margin and Market Share ( 2016-2017 ) 2.2.4 Business Overview 2.2.5 Jive Software News 2.3 Lithium 2.3.1 Profile 2.3.2 Social Customer Relationship Management ( CRM ) Software Type and Applications 2.3.2.1 Type 1 2.3.2.2 Type 2 2.3.3 Lithium Social Customer Relationship Management ( CRM ) Software Sales , Price , Revenue , Gross Margin and Market Share ( 2016-2017 ) 2.3.4 Business Overview 2.3.5 Lithium News 2.4 Oracle