Reports 2016 – 2021 CTRM Market Outlook | Page 8
2016 - 2021 CTRM Market Outlook
nologies, it is also important to account for the dollars spent
with consultants and system integrators outside those provided
by the vendors of the technologies. We have observed a clear
trend by most market participants to engage such 3rd party
services in almost all new product implementations, and an in-
creasing number of upgrade and other support-related projects.
Utilizing the results of a number of different research paths, we
have established the value of these 3rd party services related
to the initial implementation of CTRM solutions as $286 million
in 2016.
Additionally, we have established a value of custom devel-
oped or bespoke solutions (non-vendor) produced and deliv-
ered by third party consultants at $293 million for 2016. This
value represents the portion of the market that has chosen to
deploy custom developed solutions despite there being com-
mercially available software that could meet many or most of
their requirements. While this portion of the market is size-
able, representing about 17% of the total market, and there
will certainly always be companies that feel they have unique
requirements that cannot be adequately addressed by vendor
solutions, the increasing penetration of commercial CTRM
solutions has resulted in no appreciable growth in this market.
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