Remote Infrastructure Management May 2013 Vol# 3 | 页面 5

Understanding Managed Services “Efficiency is doing things right; effectiveness is doing the right things.” Peter Drucker Antiquity We love our customers In some cases, businesses try to mitigate cost by holding on to the antiquated “breakfix” model, where IT help is not employed until after a problem occurs. Traditionally, this solution made sense because the IT investment in companies were small, the chances of a serious problem were limited and the damage from such problems was usually not catastrophic. Today, however, IT setups are increasingly complicated, making the likelihood of a problem significantly greater. More importantly, the con¬sequences of these problems are often catastrophic. There are many different statistics available describing the result of prolonged data loss to enterprises, and while the specifics of their data vary, they all show the same thing: Enterprises who suffer sig¬nificant data loss or system outages are in real danger of going out of losing market share. The role of a managed service provider is to provide quality IT services to customers quickly and efficiently for a consistent, low price. Calculated risks Managed service providers (MSPs) offer a solution to this problem. By stepping in with predictable and reasonable pricing, MSPs can provide Enterprises with proactive, IT service that protects their business without the need for a dedicated staff or the sheer luck required by a breakfix approach. analysis 29% Potential Savings in Annual IT Spend. Profits and smiles Any dentist will tell you that it’s much easier—and less painful—to prevent a cavity than it is to pull a rotten tooth. It’s the same with IT systems management. Identifying and heading off minor problems before they become major issues is a more efficient and more successful way of maintaining the availability and performance of your systems. Automation is the key. We make it a standard business practice to identify and resolve issues before users are aware, set thresholds— capacity and memory ceilings—that your systems need to meet to be in compliance. If they fall out of compliance (or come close), have automatic and manual processes in place to fix them. Being proactive reduces downtime and speeds time to resolution, ensuring our customers’ users have access to the tools and information they need. At the same time, preventing problems helps avoid fire drills where your team is forced to run around putting out fires to maintain availability and performance standards. If they’re not constantly cleaning up, they’re able to focus on more strategic projects. 15% Reduction in System Downtime STPL iMS 2050 p5