Remote Infrastructure Management May 2013 Vol# 3 | 页面 5
Understanding Managed
Services
“Efficiency is doing things right; effectiveness is doing
the right things.”
Peter Drucker
Antiquity
We love our customers
In some cases, businesses try to
mitigate cost by holding on to the
antiquated “breakfix” model, where
IT help is not employed until after a
problem occurs. Traditionally, this
solution made sense because the IT
investment in companies were small,
the chances of a serious problem were
limited and the damage from such
problems was usually not catastrophic.
Today, however, IT setups are
increasingly complicated, making the
likelihood of a problem significantly
greater. More importantly, the
con¬sequences of these problems
are often catastrophic. There are
many different statistics available
describing the result of prolonged
data loss to enterprises, and while
the specifics of their data vary, they
all show the same thing: Enterprises
who suffer sig¬nificant data loss or
system outages are in real danger
of going out of losing market share.
The role of a managed service
provider is to provide quality IT
services to customers quickly and
efficiently for a consistent, low price.
Calculated risks
Managed service providers (MSPs)
offer a solution to this problem. By
stepping in with predictable and
reasonable pricing, MSPs can provide
Enterprises with proactive, IT service
that protects their business without the
need for a dedicated staff or the sheer
luck required by a breakfix approach.
analysis
29%
Potential Savings in
Annual IT Spend.
Profits and smiles
Any dentist will tell you that it’s much
easier—and less painful—to prevent a
cavity than it is to pull a rotten tooth. It’s
the same with IT systems management.
Identifying and heading off minor
problems before they become major issues
is a more efficient and more successful
way of maintaining the availability and
performance of your systems. Automation
is the key. We make it a standard business
practice to identify and resolve issues
before users are aware, set thresholds—
capacity and memory ceilings—that your
systems need to meet to be in compliance. If
they fall out of compliance (or come close),
have automatic and manual processes in
place to fix them. Being proactive reduces
downtime and speeds time to resolution,
ensuring our customers’ users have access
to the tools and information they need. At
the same time, preventing problems helps
avoid fire drills where your team is forced
to run around putting out fires to maintain
availability and performance standards. If
they’re not constantly cleaning up, they’re
able to focus on more strategic projects.
15%
Reduction in System
Downtime
STPL iMS 2050 p5