Recession Response Issue | Page 25

Strengthen siness A Crisis eccentric style is what’s made them so incredibly successful in the first place. Seriously. These guys sell out every game. The point is, it’s time to get creative about how to pivot your present business model – if you want to keep your business. 2. SURVEY YOUR CUSTOMERS This is the time to respond to what your customers’ vital needs are. It’s important to survey the community you serve. Let them know that serving them is of critical importance to you, and due to the current circumstances you know that you need to serve them in a new way. What can you do that will provide the level of service they require, while protecting their exposure to potential health risks? 3. REMEMBER, SMALL BUSINESSES BOUNCE BACK BETTER I think most important to note is this: If the Coronavirus pandemic triggers a recession or financial struggle, we have the right to say we are not going to participate in a downfall of our business. What I mean by that is for a small business, losing five or six of your clients can be extremely devastating. But the thing is you can pick up those five or six clients again if you focus on doing that. It’s the big businesses that are stuck with the economy and will be affected first. Big businesses are at a disadvantage because when they lose clients, those clients will then seek service from a smaller business. Small businesses are at an advantage in that a few right moves can get you back on track. Make the decision not to participate in the downfall of the economy, and proactively devise a plan to attract new customers for the future of your business. You are the backbone of the economy. This is not an occasion to let squash us, but rather an occasion to rise to. RISE UP! - MIKE MikeMichalowicz.com • 13