Tips for a Successful Tenancy
Our tenants are hugely important to us and we believe there are significant benefits in having a strong relationship with every tenant placed into one of our managed properties . As with every relationship , the key element of success lies in open communication and the setting of clear expectactions for all those involved .
While we have a duty to our landlords to ensure their home is being well looked after and rent is paid on time , we have an equal duty to our tenants in ensuring you receive everything you ' re entitled to from the home you are renting .
To aid this , we encourage open and honest communication with your property manager to ensure we can strike the right balance between meeting our obligations , but also in a way that works for you and how you live in your home .
• It ' s important you let us know of any relevant changes to your own details , circumstances , or anything else that can affect the property or tenancy . Some examples of important updates you should make your property manager aware of are :
• New phone numbers or changes of email address
• If a smoke alarm in your property is faulty
• If a rent payment is likely to be late
• If any damage has occurred
• If any chattel is not working properly e . g . faulty dishwasher
• Photos are a great way to record the condition of the property when you first move in . Take pictures ( that are date stamped ) of the property , especially any areas that may be damaged or heavily worn .
• Keep a copy of the tenancy agreement , initial inspection report , rent receipts , and bond lodgement form in a designated folder or safe place . Your tenancy agreement is a legally binding document and you may need to refer to it at a later date .
• Never stop paying your rent , even if there are issues with your tenancy . Failure to pay rent can impact any potential Tenancy Tribunal hearing and will not speed up repairs or solve issues .
• Comply with the terms of your tenancy agreement . In particular , never make any alterations to the property , keep a pet , or let other people move in without first seeking written permission from your property manager .
• If the property has a pool or garden make sure you are very clear about the expectations or tenancy conditions around who is responsible for ongoing maintenance .
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