Getting Your Bond Back
Our goal is to ensure tenants receive their full bond back upon the expiry of their tenancy and this can easily achieved if all final obligations relating to the tenancy are met . Clear communication with you property manager during the final notice period is key .
When final obligations relating to the tenancy are outstanding , some or all of the bond may be held in dispute , or claimed for the by the property manager . Examples of what may cause a bond dispute are items such as unpaid rent , damages to the property or its chattels , or cleaning and gardening that hasn ' t been done , or that is insufficient .
Your property manager should provide a clear outline of what is expected , however , if you are unsure of what your requirements during the vacating process may be , we recommend that you raise the issue sooner rather than later .
To process a full bond refund , your property manager will need to inspect the property , referencing the initial and ongoing property condition against the outgoing condition report . This helps to determine whether there are any areas of the property that will require further rectification work by you , such as cleaning or repairs . Your property manager will discuss this with you in detail and provide you with a written report and list of any areas that are your responsibility . Attending to these matters quickly helps expedite the process .
Refunding the bond
When the inspection has been completed , providing everything is in order , the bond refund form is to be filled out and signed by both the tenants and property manager . It is then sent to the Ministry of Business , Innovation and Employment where the signatures are checked against the ones on the bond lodgement form . If one signature is different or missing , the Ministry will contact the parties involved for confirmation that the claim is in order before paying the refund .
Refunds are made by direct credit and New Zealand bank account numbers must be supplied on the bond refund form . Please note that bond refunds usually take up to three working days to process .
Bond money to be refunded can also be transferred to a new tenancy . Please note that bond transfers can often take up to 10 working days to process .
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