Welcome
At Ray White, we understand that moving into a new place is about more than paperwork; it’ s about creating a space where you feel comfortable and cared for. We want renting to feel straightforward and supportive, and our focus is on helping you settle in with confidence from the moment you arrive.
Our commitment to professionalism and care is reflected in the quality of our people and the standards we uphold across the network. Most of our property managers hold formal NZQA qualifications and are supported by the training, systems and guidance of New Zealand’ s leading property management brand, ensuring a consistently high level of service for every tenancy.
This Tenant Information Guide provides straightforward information about your rights and responsibilities under New Zealand tenancy law, as well as practical guidance on the Healthy Homes Standards, maintenance, and caring for your home so it remains warm, dry and safe.
Whether this is your first rental or you’ ve rented before, we want you to feel confident, informed and respected throughout your tenancy. By choosing a Ray Whitemanaged property, you can expect:
• Prompt responses to maintenance requests
• Clear communication about inspections, rent and repairs
• Fair treatment in line with your rights as a tenant
• Supportive property managers committed to providing a safe, comfortable home
We’ re glad to have you with us and we look forward to helping you feel right at home
TENANT INFORMATION GUIDE 3