Health and Safety
Your safety is important, and the Health and Safety at Work Act 2015( HSWA) requires everyone involved with a rental property to take reasonable steps to keep the environment safe when work is carried out. This includes landlords, property managers, and any contractors who attend the property to undertake repairs or maintenance.
When work is required at your home, your property manager will ensure contractors are appropriately qualified and follow safe work practices. You should always feel informed, respected, and comfortable with what is happening at the property.
YOUR ROLE AS A TENANT
You also play a part in maintaining a safe environment during repairs or maintenance, and a few small steps help ensure work can be completed safely and efficiently. These include:
• Reporting hazards or safety concerns as soon as you notice them, such as loose steps, faulty wiring, or broken decking.
• Keeping access areas clear so tradespeople can work safely.
• Following any temporary safety instructions, such as avoiding certain rooms or pathways while work is underway.
EMERGENCIES AND URGENT RISKS
If you notice something that poses an immediate risk to safety or the property, please contact your property manager as soon as possible so we can arrange urgent attention. If there is an emergency situation, such as a fire or major safety threat, call 111 first.
Common questions
• Who is responsible for the safety of contractors? The landlord and property manager are responsible for ensuring contractors are qualified and working safely. This is not something you need to oversee.
• Do I need to be home while repairs are taking place? In many situations, access can be arranged by agreement, using our office-held keys if needed. You should always feel comfortable with the arrangements, so please let us know your preference when work is being scheduled.
• What should I do if I feel unsafe during work at the property? Please let your property manager know straight away. We’ re here to support you, and open communication helps make sure everyone feels respected and safe while work is taking place.
TENANT INFORMATION GUIDE 27