• What if I notice mould inside the home? Airing the home and using extractor fans helps, but if mould continues to return, let us know so we can assess whether there may be a maintenance or building issue.
MOISTURE INGRESS AND DRAINAGE STANDARD
The property must have drainage systems( such as gutters and downpipes) that move water away from the house. If there is an enclosed subfloor, a ground moisture barrier must be installed to prevent rising damp.
Common questions
• What should I look out for? Pooling water, overflowing gutters or persistent damp smells inside the home are worth mentioning early.
• Am I expected to clear gutters myself? No, anything requiring ladders or professional equipment is the landlord’ s responsibility. If you notice a blockage, just let us know.
If you’ re unsure whether an exemption applies to your home, please contact your property manager so we can explain what applies and ensure everything is clear.
YOUR ROLE IN A HEALTHY HOME
While landlords are responsible for meeting the Healthy Homes Standards, daily living plays an important part in keeping the home warm and dry. Opening windows when weather allows, using extractor fans, wiping away condensation, and reporting issues early help maintain a healthier environment.
If something doesn’ t seem right, please contact your property manager. You can also find more information at tenancy. govt. nz if you would like to learn more about the standards or your entitlements.
DRAUGHT STOPPING STANDARD
Any gaps or cracks that create noticeable draughts must be sealed. This includes gaps around doors, windows, floorboards and unused fireplaces. A wellsealed home stays warmer for longer and is more cost-effective to heat.
Common questions
• What counts as a draught that should be fixed? If you can feel cold air coming in, or can see a gap that lets air through, it’ s worth reporting.
• What about older homes? Age does not exempt a property from compliance. All homes must meet the same standard.
HEALTHY HOMES EXEMPTIONS
In a small number of situations, exemptions to parts of the standards may apply. These only apply where the required work is not practical or safe, or when major renovations or redevelopment are planned. Any exemption must meet strict legal criteria and be recorded in the tenancy agreement or compliance documentation.
TENANT INFORMATION GUIDE 23