Setting the standard through education
SETTING THE STANDARD THROUGH EDUCATION
Professional development is one of the key ways Ray White sets the standard in property management. From legislative updates and Healthy Homes Standards( HHS) compliance to conflict resolution, arrears management, and leasing strategies, our property management teams are equipped with the knowledge and skills to deliver industry-leading service.
We believe great service starts with great training— which is why our people have ongoing access to highquality professional development. This ensures you ' re working with experts who are continually learning, improving, and staying ahead of the curve.
Staff are provided with ongoing access to professional development across key areas such as:
• HHS compliance
• Tenancy law updates
• Monthly live tenancy support sessions
• Methamphetamine awareness
• Dispute resolution and arrears management
• Property care and maintenance
• Dedicated legal support via Tenancy Practice Services.
As part of our‘ New Standard in Property Management’ initiative, Ray White has become one of New Zealand’ s most qualified property management networks.
Over 90 per cent of our offices( and counting) now have team members with New Zealand Qualifications Authority( NZQA) Level 4 certification- the highest currently available. It’ s a benchmark few can match.
LEGISLATIVE AND COMPLIANCE SUPPORT
In today’ s rental market, compliance is not optional. Landlords must meet a wide range of legal obligations under the Residential Tenancies Act, Healthy Homes Standards, insurance disclosure requirements, methamphetamine risk management, and more. Even a single missed requirement can result in financial penalties, disputes, or issues with insurance.
Ray White provides expert guidance to help landlords stay compliant and avoid these risks. Every property manager in our network receives ongoing training and has direct access to tenancy law specialists through Tenancy Practice Services. This ensures your property is being managed in line with current legislation and industry best practice.
Our support covers everything from preparing Healthy Homes documentation and managing rent increases to responding to tenancy law changes and representing landlords at Tribunal. We help you stay ahead of new requirements and avoid the common compliance traps that often catch out self-managing landlords.
With Ray White, you are not just hiring someone to collect rent. You are working with a team that actively protects your investment and ensures your legal obligations are met with confidence
PROPERTY MAINTENANCE- PROTECTING YOUR INVESTMENT
Effective property maintenance is essential to preserving the value of your rental, meeting legal obligations, and ensuring a positive experience for your tenants. Property maintenance is a legal responsibility and one that requires careful planning, prompt attention, and clear communication. At Ray White, we approach maintenance with the goal of:
• Maintaining the long-term capital value of your property
• Preventing minor issues from becoming costly repairs
• Proactive advice and planning- not just urgent reaction to issues
• Ensuring all legal obligations are met and communication is clear throughout the process.
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