REPAIRS AND MAINTENANCE
Timely repairs and maintenance are essential to preserving your property’ s value, keeping tenants satisfied, and meeting legal obligations. We use qualified, trusted tradespeople to carry out repairs efficiently and cost-effectively.
Pre-approved spending limits are always respected, and we’ ll consult you before proceeding with non-urgent work. However, urgent or emergency repairs may be actioned immediately if required to ensure tenant safety or to comply with our legal requirements. Our goal is to maintain your property to a high standard while keeping you informed and in control.
THE END OF THE TENANCY
The end of a tenancy begins as soon as notice is given, either by the tenant or the landlord. From that point, we manage the process to ensure everything runs smoothly, remains compliant, and causes minimal stress for everyone involved.
Once notice is received, we confirm the agreed end date in writing and begin preparing for the tenant’ s departure. This includes setting expectations with the tenant, providing clear vacating instructions, and scheduling the final inspection. At the end of the tenancy, we carry out a thorough inspection and compare the property’ s condition to the original entry report, using detailed notes and photographs.
All keys and remotes must be returned by the tenant, and the property should be left in a similar condition to how it was provided, allowing for fair wear and tear. We ensure compliance is met at every step and provide clear communication to prepare the property for its next phase- whether that’ s a new tenancy or another purpose.
Common issues at this stage may include cleaning not meeting standards, items left behind, or minor damage. If problems arise, we work to resolve them promptly and fairly, using the bond where appropriate. If an agreement can’ t be reached, we support landlords through the Tenancy Tribunal process as needed.
TENANCY TERMINATION NOTICES
Changes to tenancy termination laws came into effect on 30 January 2025, and apply to both new and existing tenancies:
Periodic tenancies
• 90 days’ notice: Landlords can terminate a periodic tenancy without providing a specific reason
• 42 days’ notice: Specific grounds apply, such as:
• The owner or their family will use the property as their primary residence( moving in within 90 days of tenancy expiry and staying for at least 90 days)
• The property is sold, and vacant possession is required
• A landlord’ s employee or contractor is moving in( must be included in the tenancy agreement)
• Tenant notice: Tenants can end a periodic tenancy with 21 days’ notice.
Fixed-term tenancies
• End of term termination: Either party can end the tenancy by giving between 90-21 days’ notice before the tenancy expiry date. No reason required
• Automatic rollovers: If no notice is given, the tenancy becomes periodic. Once converted, periodic tenancy termination rules apply.
CARELESS DAMAGE AND TENANT LIABILITY
The Residential Tenancies Amendment Act 2019( RTAA) outlines clear rules around tenant liability for careless damage. Tenants may be held responsible for any damage they or their guests cause, but liability is capped at four weeks’ rent or the landlord’ s insurance excess, whichever is lower.
It’ s important that landlords understand their insurance obligations, ensure their cover is adequate, and make tenants aware of the policy in place. Some insurers require proof that tenants were informed of key details, such as the excess, at the start of the tenancy.
12 LANDLORD INFORMATION GUIDE