What happens if a tenant misses a rent payment ?
An arrears report is generated daily through our system highlighting any payments that have not been received .
Your property manager will then follow their office arrears policy - which typically involves immediate contact with the tenant to determine why the payment is late and constant communication until the debt is paid . This may also include the sending of a 14 day Notice to Remedy for arrears , and the lodgement of a Tenancy Tribunal case if the arrears are not cleared immediately .
If you would like further information , please ask your property manager for a copy of their arrears policy .
How often can my rent be increased ?
Rent increases can only occur once every 12 months , and any rent increase cannot occur within 12 months of the tenancy start date , or within 12 months of the last increase .
Your property manager will advise of a suitable rental figure before any new advertising begins and is also responsible for regular rent reviews on existing tenancies to ensure your return is always maximised .
What ’ s the rule around pets at my property ? ( if permitted )
If permission is granted for a tenant to keep a pet at the property , your property manager will ensure the following criteria and obligations are met :
• No additional pet other than that already agreed in the tenancy agreement may occupy the property
• The pet must be removed from the property if it becomes bothersome to the neighbours and affects the quiet peace and enjoyment of surrounding properties ( after reasonable warning has been given in writing )
• The tenant is responsible for any damage caused by their pet .
Pest control services - who ’ s responsible ?
Depending on the circumstances and level of infestation , the onus is on the landlord to provide adequate pest control services either by providing the appropriate bait or employing the services of a pest control company . In the case where a tenant has likely caused or influenced an infestation , your property manager will seek the cost back from the tenant . However , this situation is best assessed on a case-by-case basis and needs to be proven in order to claim back any compensation .
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