Frequently Asked Questions
I want to view my property but it ’ s rented - when can I see it ?
A property owner or property manager may enter the property at any stage , however , this can happen no more than once every four weeks and the tenant must be given at least 48 hours ’ notice in writing before you enter the premises .
What happens if a repair is required after hours or on weekends ?
Our policy on what constitutes an emergency repair and what does not is conveyed to all our tenants at the beginning of the tenancy and this is also governed by the Act .
All tenants are provided with mobile numbers and after hours contact details if emergencies arise . Your property manager will use fair judgement and caution when dealing with such issues to ensure our obligations to the tenant are being met and your wishes are respected .
What do you explain to the tenant ( s ) before they move into the property ?
We go through the most important expectations with our tenants as part of our tenant induction process . This will include education on issues such as :
• Rent payment dates and methods required to ensure it is always on time
• What to do in an emergency repair situation , and who to contact
• How often inspections will occur and what we look for
• General expectations and the law ( The Act ). Ray White New Zealand provides all of our property managers with our comprehensive Tenant Information Guide which has been produced to help educate all those involved with the process and to minimise the occurrence of risk or issues arising throughout the tenancy .
If you would like receive a copy of this document , please contact your property manager directly .
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