Rawlings Accessories - Tanners Team Sports 2015 | Page 22

Tanners Customer Service Team Our field sales force is supported by a friendly customer service team at Tanners headquarters. Tanners is not just customer-oriented ­ our team is — customer-friendly and everyone truly enjoys hearing from you and building relationships with dealers all over the world. We want to make your doing business with Tanners easy – and maybe even fun! The customer service team is led by Brook Coates and Sheila Lamera — when you call or email you get a real person who is knowledgeable, enthusiastic, and ready to serve. Have a technical product question? Tanners’ product-guru Dusty Thornton understands how to solve problems or get you the answer you need. Contact the Tanners headquarters directly to place an order, check order status, or ask a question. Our team is also available to help you with other needs, including: • Free product photography, videos, and graphic content for your website • Details about specials, close-outs, or clearance “deals” • Extra catalogs for your team sales force • Special price quotes • Parts, service, and warranty needs Tanners Team Sports Inc. 4294 Sunshine Road • Hot Springs, AR 71964 Tel [phone] • Fax [phone] Toll-Free 800.826.6373 [email protected] tanners.com • Drop-ship service • Private-label goods • Hard-to-find items not shown in our catalog The Official Training and Accessories Licensee for Rawlings Sporting Goods Order Information, Pricing & Policies How To Order: Orders can be placed directly with Tanners via phone, email or fax. Or, you may place an order with your Rawlings sales rep. (Do not submit orders to Rawlings customer service department.) Canada: Rawlings/Worth Group Canada is Tanners’ exclusive full-line stocking distributor for Canada. Suggested contacts for the Canada team include Jason Shipley or Debbie Berardi. Catalogs and Price List: Contact Tanners customer service for our catalog and wholesale price list. These can be delivered by email with printed versions delivered via regular mail. Most dealers prefer using our digital Excel order form. International: Dealers and distributors outside of the USA should contact Tanners for a copy of our international wholesale price list and buying program. Or, you may contact Ralph Robert with the Rawlings International Department. Open Accounts: Provide Tanners with your Rawlings account number to receive an immediate open account with Tanners. If you do not have a Rawlings account number, please contact Tanners customer service for account setup by phone or email. Complete contact information is required for credit, including an email address. Standard terms are Net 30 Days except for special buying deals explained on Tanners’ order form. Professional Teams: Contact Tanners directly or work with Liz Liverar with the Pro Dept at the Rawlings Sporting Goods offices in St. Louis. Payment: Check, Bank Wire, or any major credit card, including: Visa, MasterCard, Discover, American Express, or JCB. Freight Policy (Domestic Orders): Tanners freight policies are described on the wholesale price list, with the default policy being FO