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RAPPORT developing a strategy or policy for personal tutoring and academic advising that is ‘[sustainable,] grounded and sensitive to particular institutional and discipline contexts’. Finally, Rob Ward has compiled a bibliography of key literature from those resources supplied by the programme team and those discovered by the participants themselves. Issue 5 (August 2020) of Higher Education. London: King's Learning Institute. At: https://www.kcl.ac.uk/study/learningtea ching/kli/People/Research/DL/QAARep ort.pdf (accessed 18.08.20) References Chickering, A. & Gamson, Z. (1987) Seven Principles for Good Practice in Undergraduate Education. At https://files.eric.ed.gov/fulltext/ED2824 91.pdf (accessed 18.08.20) Department for Business, Innovation and Skills (2011) Students at the Heart of the System. At https://assets.publishing.service.gov.uk /government/uploads/system/uploads/a ttachment_data/file/31384/11-944- higher-education-students-at-heart-ofsystem.pdf (accessed 18.08.20) Gibbs, G (2009) Developing students as learners – varied phenomena, varied contexts and a developmental trajectory for the whole endeavour. Journal of Learning Development in Higher Education, Issue 1: 1-12 Gibbs, G. (2010) Dimensions of Quality. At: https://s3.eu-west- 2.amazonaws.com/assets.creode.adva ncehe-documentmanager/documents/hea/private/dimen sions_of_quality_1568036697.pdf (accessed 18.08.20) Kandiko, C. B. & Mawer, M. (2013). Student Expectations and Perceptions 10