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RAPPORT Issue 5 (August 2020) Lochtie, D., McIntosh, E., Stork, A. & Walker, B.W. (2018) Effective personal tutoring in higher education. St Albans: Critical Publishing McFarlane, K.J (2016) Tutoring the tutors: supporting effective personal tutoring. Active Learning in Higher Education, 17(1): 77-88 Nadler, S. & Simerly, R.L. (2006) The effect of listening on the formation of students' trust and commitment in academic advising: a study of a United States university. International Journal of Management, 23(2): 215-221 NUS (2015) Charter on Personal Tutors At: https://www.nusconnect.org.uk/resourc es/academic-support-benchmarkingtool (accessed 16.07.19) Parks, E. S (2015) Listening with empathy in organizational communication. Organization Development, Fall: 9-22 Race, P (2010) Making personal tutoring work. Leeds: Leeds Met Press. At: https://teachlearn.leedsbeckett.ac.uk/- /media/files/clt/personal-tutoringresources/clt_makingpersonaltutoringw ork_philrace.pdf?la=en (accessed 19.05.20) Rawlins, W.K. & Rawlins, S.P. (2005) Academic Advising as Friendship. NACADA Journal 25(2): 10-19 Robbins, R. (2012) Everything you have always wanted to know about Academic Advising (well, almost). Journal of College Student Psychotherapy 26:2: 216-226 Schramm, P. (2017) Listening to drive culture change. Strategic HR Review 16(4): 161-165 Simpson, O (2006) ‘Rescuing the personal tutor: lessons in costs and benefits’. In Thomas, L. & Hixenbaugh, P. (eds.) Personal Tutoring in Higher Education, London: Institute of Education Press Stephen, D.E, O'Connell, P. & Hall, M. (2008) 'Going the extra mile',' firefighting', or laissez-faire? Re-evaluating personal tutoring relationships within mass education. Teaching in Higher Education 13(4): 449-460 Wheeler, S. & Birtle, J. (eds.) (1993) A handbook for personal tutors. Buckingham: Society for Research into Higher Education and O.U.P. Yale, A.T. (2019) The personal tutorstudent relationship: student expectations and experiences of personal tutoring in higher education. Journal of Further and Higher Education 43(4): 533-544 Young-Jones, A.D., Burt, T.D., Dixon, S. & Hawthorne, M.J. (2013) Academic Advising: does it really impact student success? Quality Assurance in Education 21(1): 7-19 Young, J.R., Bullough, J., Robert, V., Draper, R.J., Smith, L.K. and Erickson, L.B., (2005): ‘Novice teacher growth and personal models of mentoring: choosing compassion over inquiry.’ Mentoring & Tutoring: Partnership in Learning, 13(2), pp. 169-188. 25