Raport Anual Baylor 2019 Baylor Annual Report 2019 EN | Page 24

PROFESSIONAL SERVICES PROFESSIONAL SERVICES: Long Term Care for Hepatitis Long-Term Care for Hepatitis The Evolution of Trust after receiving a chronical disease diagnosis, and we “Being a patient navigator means developing a trusting relationship with each beneficiary. In help our beneficiaries have the best possible quality of living.” - Lavinia Pană, patients’ navigator my opinion, a caregiver cannot We transferred the PLWHA multidisciplinary care dictate to a patient how to model to people living with viral hepatitis. Currently, navigate complex interactions, we are the only center in Romania offering this kind which involve leading a person of complex care. through system, the public providing medical support through sustained behavioral and lifestyle changes, and perceiving changes in 2015 provided the following services: 2016 • Public health system navigation services diseases. The way I see my role, it is my task to help • Medical analysis not covered by medical insurance people make the best of the available health services • Information on the rights and benefits of people 61 104 121 257 2017 166 274 222 2018 197 201 200 • Assessment of lifestyle-associated risk factors • Support services for self-care skills development 35 214 Hepatitis patients under long-term care at Baylor are the emotional dimension of patients with chronical and learn how to manage their own health. There’s life Bene ciaries with hepatitis enrolled in long term care 2019 196 120 229 New Hepatitis B New Hepatitis C Coinfections Ongoing monitoring, enrolled during previous years with chronic diseases under Romanian law Made with Priorities of Life Style Interventions for Hepatitis Patients 100% 90% 10.47% 16.97% 80% 70% 60% 48.38% 50% 54.88% 40% 30% 20% 10% 0 89.53%% 83.03% 51.62% 45.12% Eating habits Side effects management Issues around diagnosis disclosure Skills in accessing the public health system Bene ciaries who need support 24 Bene ciaries with good skills Made with 25