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take our customers ’ business for granted and we are rather planning to provide more of our globally proven value adding solutions and services to our current customer base and in parallel , also to roll out to the rest of the sub-Saharan market ” Sukraj adds .
To ensure that the business is aligned with customers ’ needs , JCI ( locally ) has implemented agile and focussed lines of business that provide end-to-end products , solutions and services in the areas of HVAC , Controls , Fire , Security and Dx ( which includes traditional air conditioning , mid-walls , VRF units , etc ). Each of the business lines are fully empowered to drive the growth in the sub-Saharan market with dedicated resources for sales and execution .
With these business changes , JCI will be positioned to build the necessary skills , access untapped geographies , provide more value to its current customer base and expand into fast growing industries and large industries that they previously were unable to access . The next level of growth Sukraj advises means “ shifting our centre of gravity ”. Clients have many products and systems installed in their buildings – whether fire protection , access control , the HVAC systems , lighting , occupancy , space management , desk management , etc and JCI ’ s Open Blue platform integrates all of these into one user-friendly platform . Integration further doesn ’ t stop with the JCI solutions alone – integration of third-party devices or equipment is also possible .
“ Considering our long-term objectives , and given our new structure and planning , we aim to be the premier supplier for all of the sectors we serve in South Africa and across the sub-
Saharan region . We are fortunate to have within our portfolio the necessary products , solutions and services that customers locally need . We understand that customers in our region have unique requirements in the areas of access control , HVAC , fire protection & detection and building controls – both in terms of a correct solution and in terms of service support . To this end , the organisation and structure we have put in place is now equipped to match these customer needs with JCI ’ s vast portfolio , experience and people , and so deliver competitive , world class offerings to the local market . Globally , JCI is already seen as the leader when it comes to sustainable solutions across its product offerings and we aim to bring that same status to this region too . Locally , we already have a well established and respected brand perception in the market and will be certainly be addressing areas where we have faltered over the years . The local team is very experienced and excited about enhancing JCI ’ s penetration in the market . We look forward to engaging our current and potential customers and showcasing the value we can add to their businesses ”, concludes Sukraj . RACA
" JCI ( locally ) has implemented agile and focussed lines of business that provide end-to-end products , solutions and services ."
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RACA Journal I July 2022 www . refrigerationandaircon . co . za