Client Reviews
Not working
We are trying to set this up using a clean BC and a clean Quickbook installation. The app is not working the the data is not synced. Spending more than two weeks now between BC, Quickbooks and OneSas support. Seems to be waste of time. Disappointed customer.
App didn't work with Big-commerce :(
This APP is Great! BUT the support ....not sure
The set up is a little hard to follow, but I admit I'm also no expert in QB or accounting so there's that. I think Its all configured correctly right now BUT Im hesitant to allow them to sync before I'm 100% positive its set up correctly. We have a years worth of sales to import and It would be a nightmare if anything already in QB gets overwritten or placed in the wrong chart of accounts. The actual set up / configuration took me less than 10min, whats frustrating Is just cant seem to get in contact with a qualified QB support agent willing to check my work before I hit sync.
Workswell
Works Okay
Doesn't work 6 months ago by sal...com
App installed and setup but nothing is being sent to Quickbooks Online, been waiting over a week with no word from support. Just switched from Shopify to BigCommerce and already behind on my accounting, not a good start.
Time Saver!
I used to have to put each order into Quickbooks manually. This has saved me so much time and effort every month. I love having everything sync on it's own daily. This was a lifesaver for me.
Easy Intergration 10 months ago by bri...com
Having our quickbooks account integrated with bigcommerce makes keeping online sales reports seemless due to the easy automatic updates it performs. Saves lots of time
Works great once installed
It took me a little bit to understand the settings, mainly because I don't know Quickbooks that well, but once installed it works like a charm and saves me a TON of time.
Clunky initial install, but it does the job 10 months ago by mic...com
After a couple issue with integration, we were finally able to get this up and running. Syncs up and does what it says. I wish it were possible to have my accountant rather than the "store owner" have limited permissions to maintain this app. Overall, I'm very satisfied, but it was a bumpy road to get here.
Awesome!
This saves me a ton of time.
This apps a lifesaver! 10 months ago by sal...com
This app couldn't be easier. So happy I decided to get it. No more data entry which is huge for me. So much of my time has been saved and I can focus on other important things. Syncs perfectly every time.
Finally! Full integration
I was initially disappointed when I signed up for BigCommerce, there was no integration with my new Quickbooks Online account. I was forced to find a paid third-party integration tool to sync the two systems. While it *worked*, it wasn't perfect. I'm much happier with the new OneSAAS integration tool. My only issue is that synchronization has failed several times since I've installed it. (Pro-Tip, if you're experiencing issues with this app, try uninstalling it from both Quickbooks and BC and then reinstalling the app - worked for me!)
Great app - Time Saver!
This has been a GREAT app for us. We have been using it for over a year. We have an extensive inventory and the app saves us a tremendous amount of time transferring the online transactions to QBO. One tip: I recommend creating items in BigCommerce and then allow the app to create a matching SKU in QBO, then everything syncs easily.
Works for me!
We are a small growing business and I've enjoyed having the quickbooks integration. Helps me keep track of expenses and I've not had any problems at all!
So easy to set up, streamlined and organizes my books for me, from someone who does not excel in bookkeeping, this app is pure perfection!
No longer launches
I used QuickBooks Online before, and see now that it no longer works. I even tried uninstalling and installing it. After installing all I see is Preparing Integration in large letters, but nothing ever happens...does not launch.
As of July 30, 2016 this app will not sync
As of July 2016, this app is no longer syncing with Quickbooks. It is simply not functioning. Bigcommerce support is not helpful and OneSASS support is non existent. I get an email every morning saying that things are sync'd up but they do not show in Quickbooks. I called Quickbooks support and they told me they were getting calls from other bigcommerce stores with the same issue, that they contacted bigcommerce support but have had no response. This is a deal breaker because, as business owners we need to keep our books, right? So, I am looking at migrating to Shopify where the Quickbooks integration is not only easier but in good working order as verified with Quickbooks support.
App does not launch and it throws a DNS error
This app does not launch and it throws a DNS error. Now I am having troubles to get a solution from Bigcommerce. They blame my ISP while ignoring the fact that this app is trying to go to onesaas domain with a very weird URL while it says that it is for Intuit Quickbooks online account and it actually shows their control panel on screenshots. If it has nothing to do with Intuit account I would prefer to be told about it at least while I am trying to get a support from Bigcommerce for it. I do not want to pay two times more to Says everyday while I can do it two times cheaper with Intuit.
Waist of time--Problems with discount codes and tax
Waste of time! I have spend over 4 hours with QBO tec support trying to figure out some very basic stuff. I can't be the only person having problems with this app. Its fine as long as you don't use any discount codes. The discount codes come thru in QB as a percentage rather than a set value. In BC discounts are non taxable, but QBO wants to charge tax on the discount code. I have tried to change settings in QBO to solve this problem but have had no luck. The invoice totals match but the shipping, discounts and sales tax amounts don't match. This seems like a very basic issue that should have been fixed months ago. I have spent hours changing settings and explaining the problem to QB tec support, and have gotten no resolution. I have not contacted Onesaas about this as they only offer email support. If you use discount codes, don't bother with this app. Also--its does not address refunds or canceled orders even though there is a mapping function for this during set up.
Wish they would sync
It is not noted but you can only sync one month of invoices. So get ready to enter manually or paid for a service.
its Ok but instore Refunds don't work about 1 year ago by dex...com
Running a trial of the Quickbooks and all looks well when you sync up banks etc, however though orders show and sync, refunds do not sync across to it.
Also i find the app will not sync across store transactions prior to 8th of August and trying to do it via CSV is difficult because Quicken wants the dates all inputting in reverse.
Good effort, Im sure there will be some fixes in time.
Very happy so far.
I have never used Quickbooks prior to this app being available. Setup was quite easy even though I have only started using accounting software this month. This is running seamlessly with Quickbooks and saving me so much time now that I don't need to enter every sale into other software manually. This has taken away the stress of bookeeping for me. Very happy.
Simple & highly functional app
I'm an existing customer of QuickBooks Online and used this app. I found it simple to set up with my store and that it was a very functional app. It's also free, which is great! Thank you Bigcommerce for making my life easier.
So far so good
I haven't tested out the app extensively, but I haven't run into any issues so far.
Will update after trying out the app a little longer