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Managed Intergroup Contact In Peace-building And Reconciliation and aid in the development of understanding and cross-community relationship building (Allport 1979: 280). This article assesses two fundamental elements of reconciliation and peace-building: forgiveness and trust, and further illustrates how managed intergroup contact can help increase the two and thus aid the process of reconciliation. It also argues that grassroots projects should be implemented alongside top-level political institutions, such as, for example, the Commission for Victims and Survivors in Northern Ireland. The article draws on the lessons learned from Co-operation Ireland’s Family and Community Engagement (FACE)1 project to argue for a Managed Contact Theory (MCT) approach in future post-conflict cross-community work. Reconciliation and Peace-building Although the processes of reconciliation and peace-building are related they are not interchangeable. In post-conflict societies, reconciliation is key to peace-building efforts, as it allows opposing groups to move beyond hate and distrust whilst encouraging cooperation and collaboration (Hewstone et al 2008: 199-226; see also Hamber 2007). However, reconciliation is only one step towards peace-building, a much broader and more expansive concept that involves a range of approaches implemented over a long period of time; which aims to change the social structures underlying the conflict and the attitudes of the parties involved (Ropers 1995: 35). Based at Co-operation Ireland, the island’s largest peacebuilding organization, the FACE project is an EU funded, peace and reconciliation project, which aims to integrate the families of British Services families currently residing in the four Army camps remaining in Northern Ireland. These individuals tend to lead separate, segregated lives due to an inherent mistrust of the local population – a residue of the Troubles and the negative image of the British Army. FACE is currently in its second year and works with hundreds of individuals all over the region. 1 31