Total Quality
Management (TQM)
Walk-In Quarterly
Newsletter
Issue [#]: Issue Date
Vol.5 Issue: 1
S
Dealing with
CHANGE
In the Workplace
“Why should I deal with change?”
… Because it is the only part of life that is
constant.
Change provides an opportunity to do things
differently in any environment or situation
towards improving on already established
standards that enhance and promote strategic
goals.
Change, they say, is the only permanent thing in
life and every day something changes at work. It
might be products, customers, delivery
schedules, company policies, work schedule,
work transfer etc. We naturally fear change in
the workplace because we feel unprepared and
inadequate to overcome its effects. Sometimes,
we also feel we might be immersed into
unfamiliar situations that might be impossible to
handle. Most of all, we feel we have no control
over the situation.
Fear, however, does not always have to lead to
negative energy because people who fear
change see themselves as the victim and
whether you look forward to a change or dread
it, change triggers powerful effects in your body
and your emotions (sometimes called “stress”).
You can increase your sense of
control and steer your life into
positive territory when you
know how to deal with change.
You can turn fear into positive
energy by choosing to do so.
When everything around you
changes, throw away your
doubts and make use of the
following:
Don’t see yourself as a
victim or the trapped.
Be proud of the work
that you do.
Be strong in your
convictions.
Be confident in your
abilities.
Communicate with
supportive people who
can help you deal with
the stress.
Learn to relax and set
smart goals.
These attributes will allow you
turn the energy that fear can
create into positive energy.
You will use that energy to
become a positive change
person within the organization
and you will begin to control
your situation.
Although it may be easier to
Although it may be easier to
react negatively, challenge
yourself to find the positive
aspects and opportunities that
lie within every change. When
you see change as a challenge
and an opportunity, you will get
excited about it!
Change your perspective and
you will change your attitude.
Changing your attitude will, in
turn, change your results. While
others are still moaning and
groaning, you would have gone
far. Your energy and new
improved attitude will become
contagious and will spread
quickly. You will be a positive
influence to those around you. It
is all up to you. Dealing with
change is effectively a change
management process and it
affects the individual and the
organization.
Applying TQM To The
Change
Total quality management is a
key strategy in every successful
organization; it describes a
management approach to longterm success through customer
satisfaction. It is also an effort
to continuously improve
business systems and
processes by ensuring every
one imbibes the culture of
service excellence
The business of service
excellence is that of everyone
and to ensure this is done
everyone must think and feel
quality at every moment we
engage our customers either at
the front line or back end.