Citibot Texting Service
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“We’re always looking for ways to put technology to work and offer our residents
easier ways to report and resolve issues in their neighborhoods,” said Jay Warren,
director of Communication and Legislative Affairs for the City of Arlington. “With
Citibot, one text is all it takes to streamline the reporting process for residents,
allowing them to make The American Dream City a better place to live, learn,
work and play.”
Arlington is the second city in Texas – and the largest – to implement Citibot.
The City will test the service’s functionality and how residents use and embrace
the technology as part of a one-year pilot program funded by the Arlington
Tomorrow Foundation.
Based in Charleston, SC, Citibot LLC was formed in 2016 with a mission of
making cities and counties accessible for all. Bratton Riley, Citibot’s co-founder
and CEO, was inspired by the evolution of the conversational chatbot and its
“Cities like Arlington
are leading the
way by delivering
powerful solutions to
maximize efficiency
and enhance access
to information and
vital services..
—BRATTON RILEY.
ability to help governments be more
accessible and accountable to every
resident.
“People’s expectations of high-quality
customer service are ever-increasing,”
said Riley. “Cities like Arlington are
leading the way by delivering powerful
solutions to maximize efficiency and
enhance access to information and vital
services. ”http://citibot.io or connect
with Citibot on Facebook (/citibotio) or
Twitter (@citibot_io).
Meet City of
Arlington’s
New Chief
Information
Officer
With 23 years of government
and private sector experience,
Enrique Martinez Jr. is grateful and
humbled by the opportunity to
serve in the City of Arlington. Prior
to working in Arlington, Enrique
served five years as the Director
of Information Technology for the
City of El Paso, Texas. As a military
veteran, Enrique gained invaluable
opportunities serving in the U.S.
Air Force supporting mission
critical communication systems.
Enrique considers a commitment
to continuous improvement, and
workforce development integral parts
of delivering exceptional services for
our organization. He holds a Bachelor
of Science in Information Technology
from the University of Phoenix in
Aurora, Colorado.